I am trying to install Cognos TM1 9.5.2 on Window8 server R2 Virtual Machine. After double clicking the setup.exe file it is giving me below error.
"Error 2738. Could not access VBScript run time for custom action."
We tried to register the vbscript.dll file but no luck. Any suggestions to resolve this...
This topic has been locked.
5 replies Latest Post - 2012-08-01T18:23:44Z by Rizwan.Kaif
Pinned topic TM1 Installation Error..
Answered question This question has been answered.
Unanswered question This question has not been answered yet.
Updated on 2012-08-01T18:23:44Z at 2012-08-01T18:23:44Z by Rizwan.Kaif
SystemAdmin 110000D4XK658 PostsACCEPTED ANSWER
Re: TM1 Installation Error..2012-01-15T17:00:20Z in response to Santosh2012Hello,
I just encountered this error two days ago.
Registering the dll didn't resolve the issue.
It appeared that the AntiVirus software was not well installed ;
it had registered a DLL to handle VBscript but this DLL was not present on the system.
I managed to resolve this by 'repairing the installation', as possible via the VirusScan console (menu Help / Repair installation ...)
Launching the TM1 setup after this action worked !
Santosh2012 270002Y4C02 PostsACCEPTED ANSWER
Re: TM1 Installation Error..2012-01-15T21:42:34Z in response to SystemAdminThanks for your response.
Can you please give me in depth solution for this.
I am using Semantic as Anti Virus and how I can do repair for this software.
I am not finding repair any where and I am seeing trouble shooting alone.
SystemAdmin 110000D4XK658 Posts
willey 270005GFTT1 PostACCEPTED ANSWER
Re: TM1 Installation Error..2012-07-27T10:06:20Z in response to Santosh2012You can try installing it again and if you get the installation of your antivirus properly then continue with that or else try other antivirus like comodo antivirus which is compatible for your installation.