Topic
5 replies Latest Post - ‏2012-08-01T18:23:44Z by Rizwan.Kaif
Santosh2012
Santosh2012
2 Posts
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Pinned topic TM1 Installation Error..

‏2012-01-14T02:43:37Z |
Hello,

I am trying to install Cognos TM1 9.5.2 on Window8 server R2 Virtual Machine. After double clicking the setup.exe file it is giving me below error.
"Error 2738. Could not access VBScript run time for custom action."

We tried to register the vbscript.dll file but no luck. Any suggestions to resolve this...

Thanks,
Santosh
Updated on 2012-08-01T18:23:44Z at 2012-08-01T18:23:44Z by Rizwan.Kaif
  • SystemAdmin
    SystemAdmin
    658 Posts
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    Re: TM1 Installation Error..

    ‏2012-01-15T17:00:20Z  in response to Santosh2012
    Hello,

    I just encountered this error two days ago.
    Registering the dll didn't resolve the issue.

    It appeared that the AntiVirus software was not well installed ;
    it had registered a DLL to handle VBscript but this DLL was not present on the system.

    I managed to resolve this by 'repairing the installation', as possible via the VirusScan console (menu Help / Repair installation ...)

    Launching the TM1 setup after this action worked !

    Best regards,

    Renaud MARTIAL
    • Santosh2012
      Santosh2012
      2 Posts
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      Re: TM1 Installation Error..

      ‏2012-01-15T21:42:34Z  in response to SystemAdmin
      Thanks for your response.

      Can you please give me in depth solution for this.

      I am using Semantic as Anti Virus and how I can do repair for this software.

      I am not finding repair any where and I am seeing trouble shooting alone.

      Thanks,
      Santosh
      • SystemAdmin
        SystemAdmin
        658 Posts
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        Re: TM1 Installation Error..

        ‏2012-01-16T11:28:34Z  in response to Santosh2012
        Hi,

        that issue is linked to a specific key in the registry.
        see http://kb.nitropdf.com/article.aspx?id=10106

        (perhaps could you try to uninstall the antivirus software ?)

        Regards,
  • willey
    willey
    1 Post
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    Re: TM1 Installation Error..

    ‏2012-07-27T10:06:20Z  in response to Santosh2012
    You can try installing it again and if you get the installation of your antivirus properly then continue with that or else try other antivirus like comodo antivirus which is compatible for your installation.
  • Rizwan.Kaif
    Rizwan.Kaif
    197 Posts
    ACCEPTED ANSWER

    Re: TM1 Installation Error..

    ‏2012-08-01T18:23:44Z  in response to Santosh2012
    Try this link to resolve the Error 2738:

    Link: Fixing Error 2738 on Windows 7
    Cheers!
    Rizwan Kaif