We are currently on console 22.214.171.124 and we are having an issue with a lot of people from helpdesk not being able to login. At the moment whenever people log in they get ' No Item Selected' and they are unable to get in to look at fixlets etc.
If I use the same machine and log in myself I am fine, it sometimes works for them but it can take about 10 times before it works.
Is this a bug in the software? I might add that I have never had an issue!
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4 replies Latest Post - 2013-01-16T14:43:59Z by MBARTOSH
Pinned topic No Item Selected on Certain Logins
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Updated on 2013-01-16T14:43:59Z at 2013-01-16T14:43:59Z by MBARTOSH
NoahSalzman 270003JFJM217 PostsACCEPTED ANSWER
Re: No Item Selected on Certain Logins2011-11-22T15:01:57Z in response to bigfix1191That's very odd. First, I would call support. While waiting to get through to Level Two I would check the TEM Diagnostics Tool. I would also check the state of your database if you can.
SystemAdmin 110000D4XK2038 PostsACCEPTED ANSWER
Re: No Item Selected on Certain Logins2011-11-22T15:07:06Z in response to bigfix1191Hi bigfix11 - could you let us know how you get on? I'm having exactly the same issue here with 4 (new) non-master operators. If the close down the window and restart it, eventually, populates the console with fixlets, computers, etc.