Topic
  • 12 replies
  • Latest Post - ‏2015-09-18T23:14:02Z by DEIVI
spoliskey
spoliskey
4 Posts

Pinned topic System X 3400 8k controller problem. Controller won't start

‏2011-09-27T15:22:18Z |
Hi all.

I have a 3400 (7976AC1) which has been running for 4.5 years suddenly die.

When it got to the 8K/Adaptec boot section it kept getting the following errors. "fatal error controller monitor failed; Bios not installed.;controller not started press any key to continue."

The SAS drives never spin.

I Replaced the 8K controller chip and the battery which had no effect.

Reset all the boards and connections, no change.

Then I upgraded the 8K firmware using Zero-Mode Flash to the latest version. The flash was done according to instructions and seemed to work fine but now when booting it hangs when attempting to start the controller and won't go past that.

I then upgraded the system bios from 1.51 to 1.74 and now It skips even trying to start the 8K controller and I get the error "1807 planar device did not respond or disabled by user"

In the bios I do have the planar SAS enabled.

The system is out of warranty now, anyone have any suggestions what I should do? My current guess is it sounds like either the
motherboard or the SAS backplane. I don't want to go ordering parts blindly though.

Any suggestions would be most welcome. Thanks in advance
Updated on 2012-04-18T03:56:32Z at 2012-04-18T03:56:32Z by SystemAdmin
  • Novikov_Alexander
    Novikov_Alexander
    6938 Posts

    Re: System X 3400 8k controller problem. Controller won't start

    ‏2011-09-27T17:34:33Z  
    Dear Stan,

    could you provide DSA log.

    Regards,
    Alexander Novikov
    Russia, Moscow
  • Novikov_Alexander
    Novikov_Alexander
    6938 Posts

    Re: System X 3400 8k controller problem. Controller won't start

    ‏2011-09-28T07:35:57Z  
    • spoliskey
    • ‏2011-09-27T19:48:49Z
    Thanks so much Alexander!
    Hi Stan,

    lets start:
    Remove PCI card and all HDDs.
    Update BMC firmware.
    Post updated DSA log without SR8k and with default BIOS settings.
    Post updated DSA log with SR8k.

    Best regards,
    Alexander Novikov
    Russia, Moscow
  • spoliskey
    spoliskey
    4 Posts

    Re: System X 3400 8k controller problem. Controller won't start

    ‏2011-11-11T18:35:48Z  
    Dear Stan,

    could you provide DSA log.

    Regards,
    Alexander Novikov
    Russia, Moscow
    Thanks so much Alexander!
    Updated on 2011-11-11T18:35:48Z at 2011-11-11T18:35:48Z by spoliskey
  • spoliskey
    spoliskey
    4 Posts

    Re: System X 3400 8k controller problem. Controller won't start

    ‏2011-11-11T18:35:48Z  
    • spoliskey
    • ‏2011-09-29T19:45:46Z
    Thanks so much Alexander!

    This is WITH the 8K controller plugged in.
    This is WITHOUT the 8k Controller.

    Thanks again!
    Updated on 2011-11-11T18:35:48Z at 2011-11-11T18:35:48Z by spoliskey
  • spoliskey
    spoliskey
    4 Posts

    Re: System X 3400 8k controller problem. Controller won't start

    ‏2011-11-11T18:35:48Z  
    Thanks so much Alexander!

    This is WITH the 8K controller plugged in.
    Updated on 2011-11-11T18:35:48Z at 2011-11-11T18:35:48Z by spoliskey
  • wonbin
    wonbin
    31 Posts

    Re: System X 3400 8k controller problem. Controller won't start

    ‏2012-04-06T03:15:27Z  
    • spoliskey
    • ‏2011-09-29T19:47:38Z
    This is WITHOUT the 8k Controller.

    Thanks again!
    Dear Spoliskey and Alex,

    How to resolve this problem ? I can not see your solution ?
    Thank you very much.

    wonbin
  • SystemAdmin
    SystemAdmin
    9111 Posts

    Re: System X 3400 8k controller problem. Controller won't start

    ‏2012-04-18T03:56:32Z  
    • wonbin
    • ‏2012-04-06T03:15:27Z
    Dear Spoliskey and Alex,

    How to resolve this problem ? I can not see your solution ?
    Thank you very much.

    wonbin
    May be you can replace the flat cable on the motherboard of SAS1 to SAS2.
  • arcadiy31
    arcadiy31
    1 Post

    Re: System X 3400 8k controller problem. Controller won't start

    ‏2013-11-24T05:32:50Z  
    Hi Stan,

    lets start:
    Remove PCI card and all HDDs.
    Update BMC firmware.
    Post updated DSA log without SR8k and with default BIOS settings.
    Post updated DSA log with SR8k.

    Best regards,
    Alexander Novikov
    Russia, Moscow

    The same problem Alexander, but can not find answere. Controller was change on new and the battery,  Bios and BMC was updated but no results."1807 planar device did not respond or disabled by user". What can we do?

  • Novikov_Alexander
    Novikov_Alexander
    6938 Posts

    Re: System X 3400 8k controller problem. Controller won't start

    ‏2013-11-29T13:11:01Z  
    • arcadiy31
    • ‏2013-11-24T05:32:50Z

    The same problem Alexander, but can not find answere. Controller was change on new and the battery,  Bios and BMC was updated but no results."1807 planar device did not respond or disabled by user". What can we do?

    Dear Аркадий,

    could you provide DSA log.

    Regards,
    Alexander Novikov
    Russia, Moscow

  • PabloSebastian
    PabloSebastian
    1 Post

    Re: System X 3400 8k controller problem. Controller won't start

    ‏2014-06-15T00:07:53Z  

    yo no pude solucionarlo,solo lo puedo hacer funcionar quitando el jumper que esta junto a la baeria a la izquierda,abajo,colocandolo en el pin 1y2 reiniciar el equipo aparecera el fallo y  a continuacion pulsar enter y arrancara el so.-saludos.pablo.-

  • SamehHassanein
    SamehHassanein
    1 Post

    Re: System X 3400 8k controller problem. Controller won't start

    ‏2014-10-02T09:19:03Z  
    May be you can replace the flat cable on the motherboard of SAS1 to SAS2.

    Would you kindly provide a screen shoot of this cable ?

  • DEIVI
    DEIVI
    1 Post

    Re: System X 3400 8k controller problem. Controller won't start

    ‏2015-09-18T23:14:02Z  

    Ayuda por favor como hago para instalar o actualizar el bios del IBM x3400

     

    FATAL ERROR: CONTROLLER MONITOR FAILED CONTROLLER NO STARTED

     

    PLEASE I CAN´T DO THIS