Topic
  • 7 replies
  • Latest Post - ‏2013-08-02T10:21:21Z by Jana12787
SystemAdmin
SystemAdmin
346 Posts

Pinned topic DWA 1.4.0.4 hangs on Login attempt...

‏2011-10-26T14:05:55Z |
Oh Happy Day...

DWA 1.4.0.4
Interop = DOORS 9.3.0.4
Windows Server 2003 R2 SP2
DOORS Server 9.3.0.5

All system requirements ... OK ... according to DWA 1.4.0.4 release notes documentation.

However comma,... when a login attempt is made the DWA login screen hangs at
j_acegi_security_check and then eventually bails out after the timer times out.

Has anyone else here seen this or successfully got 1.4.0.4 active?
We have submitted PMR...I don't have alot of hope that will get things resolved quickly.
Go Figure: ... we had an exuberant group of new users on a special project that REALLY wanted to use DWA, and we also needed to get DOORS v9.3.0.5 server and client running sucessfully so we could be ready for pending Windows 7 & MS Office 2010 rollouts at our company...this issue will leave a bad taste in the mouth of all affected by DWA 1.4.0.4 not working...

gsdguy...this is the 3rd Monday of this dissappointing week working on DWA...
Updated on 2012-01-09T14:44:31Z at 2012-01-09T14:44:31Z by SystemAdmin
  • llandale
    llandale
    252 Posts

    Re: DWA 1.4.0.4 hangs on Login attempt...

    ‏2011-10-26T17:36:23Z  
    Ha! Got that exact situation yesterday while the IT folks translated the dos-command-batch method of invoking DWA over to a more suitable service approach. The DWA service was running but not one of the other two (one is "interop"?). Thus, your DWA was not completely activated yet.

    • Louie
  • SystemAdmin
    SystemAdmin
    346 Posts

    Re: DWA 1.4.0.4 hangs on Login attempt...

    ‏2011-10-26T18:43:17Z  
    • llandale
    • ‏2011-10-26T17:36:23Z
    Ha! Got that exact situation yesterday while the IT folks translated the dos-command-batch method of invoking DWA over to a more suitable service approach. The DWA service was running but not one of the other two (one is "interop"?). Thus, your DWA was not completely activated yet.

    • Louie
    the interop is the doors client which is installed and started and runs with specific command line switches when started during dwa start steps.
    there is also the broker and something else with apache then the 3 work together to reach into the doors server data and do the fire bucket brigade of passing doors data out to a web browser...when they are all working... ;)
    as it turns out there are now a couple of other limitations with DWA that are impacting us:
    1.) apparently in the festival.xml file it only allows for a single license server vs. we need to post our entire group of 5 license servers as we use them in list form on the clients to ensure we can always get a license. Our present single server with 40 has been seeing all 40 checked out and thus the DWA license doling operation chimes back "all licenses used see your doors admin" when in fact our pool still has 35 unused licenses due to the nature of random user activity at each of the 5 sites.
    2. a new post on 10-24-2011 by someone else who has just managed to get 1.4.0.4 running has discovered that a module with Layout DXL either in default module view will crash the interop server, and also if module is already open and a view is selected which contains a Layout DXL column will crash the interop server too... The PMR work around for now is to eliminate Layout DXL, which kind of defeats several important views in the project...torpedo off the port bow skipper!!!!

    gsdguy...
  • Heather_Linsk
    Heather_Linsk
    8 Posts

    Re: DWA 1.4.0.4 hangs on Login attempt...

    ‏2011-10-27T17:38:11Z  
    the interop is the doors client which is installed and started and runs with specific command line switches when started during dwa start steps.
    there is also the broker and something else with apache then the 3 work together to reach into the doors server data and do the fire bucket brigade of passing doors data out to a web browser...when they are all working... ;)
    as it turns out there are now a couple of other limitations with DWA that are impacting us:
    1.) apparently in the festival.xml file it only allows for a single license server vs. we need to post our entire group of 5 license servers as we use them in list form on the clients to ensure we can always get a license. Our present single server with 40 has been seeing all 40 checked out and thus the DWA license doling operation chimes back "all licenses used see your doors admin" when in fact our pool still has 35 unused licenses due to the nature of random user activity at each of the 5 sites.
    2. a new post on 10-24-2011 by someone else who has just managed to get 1.4.0.4 running has discovered that a module with Layout DXL either in default module view will crash the interop server, and also if module is already open and a view is selected which contains a Layout DXL column will crash the interop server too... The PMR work around for now is to eliminate Layout DXL, which kind of defeats several important views in the project...torpedo off the port bow skipper!!!!

    gsdguy...
    I had the same problem.

    In your interop startup bat file

    Change 127.0.0.1 to the hostname or IP address of the machine hosting DWA.
  • llandale
    llandale
    252 Posts

    Re: DWA 1.4.0.4 hangs on Login attempt...

    ‏2011-10-27T20:08:40Z  
    the interop is the doors client which is installed and started and runs with specific command line switches when started during dwa start steps.
    there is also the broker and something else with apache then the 3 work together to reach into the doors server data and do the fire bucket brigade of passing doors data out to a web browser...when they are all working... ;)
    as it turns out there are now a couple of other limitations with DWA that are impacting us:
    1.) apparently in the festival.xml file it only allows for a single license server vs. we need to post our entire group of 5 license servers as we use them in list form on the clients to ensure we can always get a license. Our present single server with 40 has been seeing all 40 checked out and thus the DWA license doling operation chimes back "all licenses used see your doors admin" when in fact our pool still has 35 unused licenses due to the nature of random user activity at each of the 5 sites.
    2. a new post on 10-24-2011 by someone else who has just managed to get 1.4.0.4 running has discovered that a module with Layout DXL either in default module view will crash the interop server, and also if module is already open and a view is selected which contains a Layout DXL column will crash the interop server too... The PMR work around for now is to eliminate Layout DXL, which kind of defeats several important views in the project...torpedo off the port bow skipper!!!!

    gsdguy...
    Oh oh. I just did a test with a view with layouts and it worked and I recommeded that DWA can show our existing modules as-is. Better find out what it is about those other views that cause crashes.
  • SystemAdmin
    SystemAdmin
    346 Posts

    Re: DWA 1.4.0.4 hangs on Login attempt...

    ‏2012-01-09T14:33:20Z  
    • llandale
    • ‏2011-10-27T20:08:40Z
    Oh oh. I just did a test with a view with layouts and it worked and I recommeded that DWA can show our existing modules as-is. Better find out what it is about those other views that cause crashes.
    Hi Louie,

    according to APAR PM46906, the crash of interop server happens with a Layout DXL column that contains icons or pictures in the View being opened through DOORS Web Access v1.4.0.4 ONLY...
    Like you, i was able to successfully open a view with layout DXL but it only contained text objects being pulled in by the layout DXL.

    gsdguy
  • SystemAdmin
    SystemAdmin
    346 Posts

    Re: DWA 1.4.0.4 hangs on Login attempt...

    ‏2012-01-09T14:44:31Z  
    Hi Louie,

    according to APAR PM46906, the crash of interop server happens with a Layout DXL column that contains icons or pictures in the View being opened through DOORS Web Access v1.4.0.4 ONLY...
    Like you, i was able to successfully open a view with layout DXL but it only contained text objects being pulled in by the layout DXL.

    gsdguy
    All interested:

    We solved our DWA 1.4.0.4 hangs on Login attempt...as follows.
    We bumped our DOORS server up to a Windows 2008 64 bit and had the same issue.
    Then we discovered the whole issue was being caused by DWA flaky licensing.
    We had to install a temporary license.dat file for DWA features to figure this out.
    eg. we had not purchased separate pool of DWA licenses as the documentation says that if DWA cannot find a DWA feature it defaults to a client license which our DOORS clients license pool is using.
    Well...turns out that DWA is smart enough to not serve out a license to a DWA user request if the license.dat file has an expired maintenance date in the license.dat for the doors client feature...even thought our maintenance is paid up for another year for doors client pool but we had not yet downloaded and installed our NEW year 2012 license.dat file with maintenance end date of 30 Sept 2012.
    This was not obvious since the DOORS client licenses we have are permanent variety with maintenance dates expired Oct.2011 but the clients are more tolerant and give us the extra time we need to update all the license.dat files without stopping client use.
    DWA is not flexible to allow for this and thus we had to get a temporary license.dat file while we update our license.dat files.

    gsdguy
  • Jana12787
    Jana12787
    1 Post

    Re: DWA 1.4.0.4 hangs on Login attempt...

    ‏2013-08-02T10:21:21Z  
    the interop is the doors client which is installed and started and runs with specific command line switches when started during dwa start steps.
    there is also the broker and something else with apache then the 3 work together to reach into the doors server data and do the fire bucket brigade of passing doors data out to a web browser...when they are all working... ;)
    as it turns out there are now a couple of other limitations with DWA that are impacting us:
    1.) apparently in the festival.xml file it only allows for a single license server vs. we need to post our entire group of 5 license servers as we use them in list form on the clients to ensure we can always get a license. Our present single server with 40 has been seeing all 40 checked out and thus the DWA license doling operation chimes back "all licenses used see your doors admin" when in fact our pool still has 35 unused licenses due to the nature of random user activity at each of the 5 sites.
    2. a new post on 10-24-2011 by someone else who has just managed to get 1.4.0.4 running has discovered that a module with Layout DXL either in default module view will crash the interop server, and also if module is already open and a view is selected which contains a Layout DXL column will crash the interop server too... The PMR work around for now is to eliminate Layout DXL, which kind of defeats several important views in the project...torpedo off the port bow skipper!!!!

    gsdguy...

    Hi Guys,

    Can someone share the solution for the time out problem "Login attempt is made the DWA login screen hangs at  j_acegi_security_check and then eventually bails out after the timer times out." Facing a similar issue with DWA 9.5.1

     

    Thanks in Advance

     

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