Topic
  • 2 replies
  • Latest Post - ‏2013-11-25T07:20:23Z by ibmwasuser
SystemAdmin
SystemAdmin
53 Posts

Pinned topic How to improve the monitoring experience.

‏2011-10-04T15:19:07Z |
We are in the planning stages of implementing FSM into our environment. With the demos IBM have shown us it appears there is a considerable amount of info displayed on the FSM screens. What size monitors would be recommended to display this info in a clear manner without us having to constantly switch screens?

Also, alerts can be sent through the Blackberry system. Should Blackberries be considered a must have for the FileNet systems support staff?

Any other ideas you can think meay help will be appreciated.

Thank you in advance.
Richard
Updated on 2011-10-04T16:47:03Z at 2011-10-04T16:47:03Z by not_ok
  • not_ok
    not_ok
    19 Posts

    Re: How to improve the monitoring experience.

    ‏2011-10-04T16:47:03Z  
    The first thing we did was to find out which alerts were absolutely necessary. If you get too many alerts, after a while it is easy to dismiss them. You can always add more later. Then you want to know the thresholds - when does something become 'critical' as opposed to just a 'warning'. You will want to filter out the alerts that you don't need. You also want to set the times that you want the alerts to be sent. We only send them between the hours of 5:00 AM and 11:00 PM. The alerts are sent to our pagers/Blackberries. It is a good idea to use those, although not a must have.

    Good luck! Our FSM has saved us from outages.
  • ibmwasuser
    ibmwasuser
    9 Posts

    Re: How to improve the monitoring experience.

    ‏2013-11-25T07:20:23Z  
    • not_ok
    • ‏2011-10-04T16:47:03Z
    The first thing we did was to find out which alerts were absolutely necessary. If you get too many alerts, after a while it is easy to dismiss them. You can always add more later. Then you want to know the thresholds - when does something become 'critical' as opposed to just a 'warning'. You will want to filter out the alerts that you don't need. You also want to set the times that you want the alerts to be sent. We only send them between the hours of 5:00 AM and 11:00 PM. The alerts are sent to our pagers/Blackberries. It is a good idea to use those, although not a must have.

    Good luck! Our FSM has saved us from outages.

    Hi not_ok

     can you please help me out in FSM, i had an issue while adding the Filenet servers, can you send mail id i will send the screen shots please