Topic
3 replies Latest Post - ‏2011-09-14T20:12:49Z by Novikov_Alexander
agav
agav
5 Posts
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Pinned topic DS3400: storage partitions mapping database error

‏2011-09-12T17:09:14Z |
Hi all,
I have the following problem with a DS3400 dual controller.
Controller A went defective and has been replaced.
After the replacement both controllers have Firmware version 06.70.22.00
and I tried to update them to the latest, 7.35.57.00.

When I start the upgrade tool of the Storage Manager 10.77.G5.14 it shows two lines,
the first with an "unmanaged" controller and the second line shows the storage system with the following errors:
1.
"Storage partitions database corruption: There is a storage partitions mapping database error on controller B. You cannot upgrade the storage subsystem until the problem is resolved. Contact your technical support representative to resolve this issue."
2. Event log issues:
Too many critical events logged
Too many destination driver events
Too many page 2C events

Despite all above, the DS3400 system is in optimal state!!!

Can anyone give me a tip on how to proceed???
Thanks you in advance,
ap.
Updated on 2011-09-14T20:12:49Z at 2011-09-14T20:12:49Z by Novikov_Alexander
  • Novikov_Alexander
    Novikov_Alexander
    1404 Posts
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    Re: DS3400: storage partitions mapping database error

    ‏2011-09-13T08:56:54Z  in response to agav
    Dear Apostolos,

    could you provide DS3400 Support Archive.

    Regards,
    Alexander Novikov
    Russia, Moscow
    • agav
      agav
      5 Posts
      ACCEPTED ANSWER

      Re: DS3400: storage partitions mapping database error

      ‏2011-09-13T11:11:01Z  in response to Novikov_Alexander
      Hello Alexander,
      here it is...

      Thanks for your reply.
      • Novikov_Alexander
        Novikov_Alexander
        1404 Posts
        ACCEPTED ANSWER

        Re: DS3400: storage partitions mapping database error

        ‏2011-09-14T20:12:49Z  in response to agav
        Apostolos,

        you has created wrong configuration with old firmware 06.70.22.00 and new NVSRAM N1726D340R335V09 which is part of new firmware 07.35.57.00. You must update DS3400 firmware also upto ver.07.35.57.00.

        If clearing of event logs not helped and you still have message "Storage partitions database corruption: There is a storage partitions mapping database error on controller B. You cannot upgrade the storage subsystem until the problem is resolved. Contact your technical support representative to resolve this issue." you need call to your local IBM HW Support.

        Good luck,
        Alexander Novikov
        Russia, Moscow