Topic
  • 5 replies
  • Latest Post - ‏2011-03-04T04:51:43Z by fly3high
fly3high
fly3high
4 Posts

Pinned topic How to uninstall Purify 7.0.1? Can not find in Installation Manager.

‏2011-03-01T03:28:19Z |
I installed the product Purify 7.0.1 and registed the licence. But I can not start it as the below error:
"
Purify: Error: PURERT.DLL was not found during instrumentation.
System error code: The specified module could not be found.
System error code: No such file or directory
If possible, please send a bug report to sw_support@us.ibm.com including the product
name and version (Purify: 7.0.1.0 11103 WindowsNT OS: Windows),
this and any preceding error messages, and ideally a copy
of any EXE, DLL or data files involved.
"
I tried to find the solution, but can not find it.

So, I want to re-install it, but however, in IBM Installation Manager, can not search this product, and if I re-run the purify setup file, it said I had installed this product already, can not installed again..

Oh my ladygag...Who can help me to resolve this problem...

Thanks in advance..
Updated on 2011-03-04T04:51:43Z at 2011-03-04T04:51:43Z by fly3high
  • SystemAdmin
    SystemAdmin
    2948 Posts

    Re: How to uninstall Purify 7.0.1? Can not find in Installation Manager.

    ‏2011-03-01T03:39:39Z  
    Bummer, sounds like the installation was interrupted for some reason. We now have
    a partially installed version of PurifyPlus. Here's what I would try in your
    situation:

    1. If Installation Manager does not recognize that PurifyPlus is installed
    (and won't let you uninstall it), are you able to reinstall PurifyPlus
    right on top of the existing copy?

    2. You may have to manually uninstall PurifyPlus. Do you have any other Rational
    products installed on this same machine? If so, you'll want to proceed with
    caution. (i.e., backup stuff that you are about to delete)

    a. Manually delete the C:\Program Files\IBM\RationalPurifyPlus directory.
    b. Open regedit and manually delete the following folders:
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\purify
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\Visual PureCoverage
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\Visual Quantify

    Best regards,
    Don
  • fly3high
    fly3high
    4 Posts

    Re: How to uninstall Purify 7.0.1? Can not find in Installation Manager.

    ‏2011-03-01T06:26:32Z  
    Bummer, sounds like the installation was interrupted for some reason. We now have
    a partially installed version of PurifyPlus. Here's what I would try in your
    situation:

    1. If Installation Manager does not recognize that PurifyPlus is installed
    (and won't let you uninstall it), are you able to reinstall PurifyPlus
    right on top of the existing copy?

    2. You may have to manually uninstall PurifyPlus. Do you have any other Rational
    products installed on this same machine? If so, you'll want to proceed with
    caution. (i.e., backup stuff that you are about to delete)

    a. Manually delete the C:\Program Files\IBM\RationalPurifyPlus directory.
    b. Open regedit and manually delete the following folders:
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\purify
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\Visual PureCoverage
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\Visual Quantify

    Best regards,
    Don
    Thank you, Don!
    It works after I manual delete the register folders and then can reinstall the product.
    Best Regards!
  • fly3high
    fly3high
    4 Posts

    Re: How to uninstall Purify 7.0.1? Can not find in Installation Manager.

    ‏2011-03-01T07:44:48Z  
    Bummer, sounds like the installation was interrupted for some reason. We now have
    a partially installed version of PurifyPlus. Here's what I would try in your
    situation:

    1. If Installation Manager does not recognize that PurifyPlus is installed
    (and won't let you uninstall it), are you able to reinstall PurifyPlus
    right on top of the existing copy?

    2. You may have to manually uninstall PurifyPlus. Do you have any other Rational
    products installed on this same machine? If so, you'll want to proceed with
    caution. (i.e., backup stuff that you are about to delete)

    a. Manually delete the C:\Program Files\IBM\RationalPurifyPlus directory.
    b. Open regedit and manually delete the following folders:
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\purify
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\Visual PureCoverage
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\Visual Quantify

    Best regards,
    Don
    Dear Don,

    Actually, My team member have another issue about the installation, he installed the earlier version of purify,maybe 7.0.0 and now he can not neither install the 7.0.1 nor un-install.
    Everytime he restart the purify steup file, after one step, the error will be shown as below:

    "Installation Manager has detected that an earlier version of IBM Rational Purify or PurifyPlus is currently installed. Please uninstall this previous version using Add/Remove programs from the control panel. "

    Would you please help me one more time?

    Thanks & Best regards
  • SystemAdmin
    SystemAdmin
    2948 Posts

    Re: How to uninstall Purify 7.0.1? Can not find in Installation Manager.

    ‏2011-03-01T22:44:10Z  
    • fly3high
    • ‏2011-03-01T07:44:48Z
    Dear Don,

    Actually, My team member have another issue about the installation, he installed the earlier version of purify,maybe 7.0.0 and now he can not neither install the 7.0.1 nor un-install.
    Everytime he restart the purify steup file, after one step, the error will be shown as below:

    "Installation Manager has detected that an earlier version of IBM Rational Purify or PurifyPlus is currently installed. Please uninstall this previous version using Add/Remove programs from the control panel. "

    Would you please help me one more time?

    Thanks & Best regards
    1. Older versions of PurifyPlus didn't use the Installation Manager. Has he tried
    to uninstall PurifyPlus using the "Add/Remove Programs" in the Control Panel?

    2. If "Add/Remove Programs" isn't an option, then he basically has to do a manual
    uninstall like you did. However, note that the directory names might be slightly
    different in PurifyPlus 7.0.0. Still, the basic steps are:

    a. Manually delete the C:\Program Files\IBM\RationalPurifyPlus directory.
    b. Open regedit and manually delete the following folders:
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\purify
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\Visual PureCoverage
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\Visual Quantify

    Good luck,
    Don
  • fly3high
    fly3high
    4 Posts

    Re: How to uninstall Purify 7.0.1? Can not find in Installation Manager.

    ‏2011-03-04T04:51:43Z  
    1. Older versions of PurifyPlus didn't use the Installation Manager. Has he tried
    to uninstall PurifyPlus using the "Add/Remove Programs" in the Control Panel?

    2. If "Add/Remove Programs" isn't an option, then he basically has to do a manual
    uninstall like you did. However, note that the directory names might be slightly
    different in PurifyPlus 7.0.0. Still, the basic steps are:

    a. Manually delete the C:\Program Files\IBM\RationalPurifyPlus directory.
    b. Open regedit and manually delete the following folders:
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\purify
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\Visual PureCoverage
    - \\HKEY_LOCAL_MACHINE\SOFTWARE\Rational Software\Visual Quantify

    Good luck,
    Don
    Hi,Don...Thanks for your great help!!
    It works for my team..