I have an existing FSM client that I need to reinstall the client software on. I am getting the following error when running it:
"ERROR while extracting D:\PROGRA~1\FileNet\SysMon\cala\TMP\SHELL.W32-IX86.TAR"
I have tried reinstalling the calarex client software, but nothing seems to be helping. I
SystemAdmin 110000D4XK53 Posts
Re: FSM client install2010-11-09T17:51:17ZThis is the accepted answer. This is the accepted answer.If I'm not mistaken, I believe you may have reported this issue before on a PMR a long time ago. Back then, it was due to several sh.exe processes that were still up.
Make sure "FileNet CalaRex Client" service is running as local system, stop "FSM CALA Client" service, make sure none of the following cala processes are still running
If necessary, kill the remaining cala processes, and then reinstall cala using the FSM client installer from the FSM webconsole (uncheck Reconfigure only).
donl1967 270000WCCR16 Posts
Re: FSM client install2010-11-14T13:36:07ZThis is the accepted answer. This is the accepted answer.Thanks James. Glad to know someone can remember things, because obviously I can't. Stopping the sh.exe in task manager did the trick. I guess I will need to make note of that somewhere.