Topic
16 replies Latest Post - ‏2010-11-10T13:40:04Z by MichaelSternberg
Mouritz
Mouritz
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Pinned topic Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

‏2010-10-25T10:59:31Z |
Hi All

I am experiencing a problem on a Tivoli Storage Manager, Fastback server.

I am trying to backup 2 x Drives on a client MAchine, C Drive (Windows Operating System) and F Drive (IBM Lotus Domino 8.5.1 Server and Databases).

Fastback Backs up the C Drive perfectly and quickly, but Aborts Backup on F: After about 4 hours.

Operating system = Windows 2003 Standard Server 32 bit.
Fasback version = 6.1.1.0
Running Lotus Domino 8.5.1 on F: Drive.

Any help/Suggestions will be greatly appreciated.

Please also see logs attached from the Client PC.
Updated on 2010-11-10T13:40:04Z at 2010-11-10T13:40:04Z by MichaelSternberg
  • MichaelSternberg
    MichaelSternberg
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    Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

    ‏2010-10-27T12:06:12Z  in response to Mouritz
    Please attach FB Client logs from "%ALLUSERSPROFILE%\Application Data\Tivoli\TSM\FastBack\Client" folder.
    • Mouritz
      Mouritz
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      Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

      ‏2010-10-28T10:06:20Z  in response to MichaelSternberg
      Please see logs attached
    • Mouritz
      Mouritz
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      Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

      ‏2010-10-28T10:10:31Z  in response to MichaelSternberg
      Logs attached as .txt
    • Mouritz
      Mouritz
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      Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

      ‏2010-10-28T10:11:50Z  in response to MichaelSternberg
      More logs attached as .txt
    • Mouritz
      Mouritz
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      Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

      ‏2010-11-01T08:50:45Z  in response to MichaelSternberg
      Do you need any additional logs/information from me?
      • MichaelSternberg
        MichaelSternberg
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        Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

        ‏2010-11-01T14:11:47Z  in response to Mouritz
        Thanks for the logs, I can see that the snapshot was aborted at Oct 24 00:37:19:658. Can you provide logs from FB Server from that time ? Same folder on FB Server machine.
        • Mouritz
          Mouritz
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          Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

          ‏2010-11-04T11:43:36Z  in response to MichaelSternberg
          Please Find the logs attached for Fastback Server for same timeline as Client.
          • Mouritz
            Mouritz
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            Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

            ‏2010-11-04T11:45:38Z  in response to Mouritz
            Please find more logs attached for Fastback server.
            • Mouritz
              Mouritz
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              Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

              ‏2010-11-04T11:47:33Z  in response to Mouritz
              More logs attached
              • MichaelSternberg
                MichaelSternberg
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                Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

                ‏2010-11-05T05:18:56Z  in response to Mouritz
                Thanks for providing the logs. Unfortunately logs of FB Server ends up at Oct 24 00:29:34:732 while from FB Client logs we can see that snapshot was aborted at Oct 24 00:37:19:658. Judging from last FB Server logs that was provided (FAST_BACK_SERVER003.txt) the snapshot (job 23) is still being continued.

                Can you provide next part of FB Server logs, so we will be able to analyze them close to snapshot abort time ?
                • Mouritz
                  Mouritz
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                  Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

                  ‏2010-11-05T06:46:38Z  in response to MichaelSternberg
                  My sincere apologies for that. Please find logs attached
                  • Mouritz
                    Mouritz
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                    Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

                    ‏2010-11-05T06:50:05Z  in response to Mouritz
                    Please find more logs attached
                    • MichaelSternberg
                      MichaelSternberg
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                      Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

                      ‏2010-11-07T16:13:42Z  in response to Mouritz
                      Sorry, we still have a gap in FB Server logs.

                      FAST_BACK_SERVER001.txt: start Oct 23 21:58:15:028, finish Oct 23 22:50:05:575
                      FAST_BACK_SERVER002.txt: start Oct 23 22:50:07:544, finish Oct 23 23:41:48:981
                      FAST_BACK_SERVER003.txt: start Oct 23 23:41:50:981, finish Oct 24 00:29:34:732

                      gap, we don't have traces of approx. 12 hours

                      FAST_BACK_SERVER004.txt: start Oct 24 12:14:39:435, finish Oct 24 20:04:41:443
                      FAST_BACK_SERVER005.txt: start Oct 24 20:04:41:506, finish Oct 24 20:07:21:537

                      According to FB Client logs the snapshot abort occurred at Oct 24 00:37:19:658. Can you please check that all needed files were uploaded ? Maybe it will be easier just to zip up all *.sf files from "%ALLUSERSPROFILE%\Application Data\Tivoli\TSM\FastBack\Server" folder on FB Server machine ?
                      • Mouritz
                        Mouritz
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                        Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

                        ‏2010-11-09T06:44:46Z  in response to MichaelSternberg
                        Hi

                        Please find all server .sf logs attached.

                        sorry for the holdup.

                        Thanks alot for all your responses.
                        • Mouritz
                          Mouritz
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                          Re: Tivoli Storage Manager - Fastback - "Failed to complete procedure on sector

                          ‏2010-11-09T06:53:40Z  in response to Mouritz
                          Just rename the attachement extension to .zip

                          Does not allow me to upload it in .zip format.
                          • MichaelSternberg
                            MichaelSternberg
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                            Re: TSM - Fastback - "Failed to complete procedure on sectors"

                            ‏2010-11-10T13:40:04Z  in response to Mouritz
                            Looks like we're out of luck with this case.

                            I have downloaded FAST_BACK_SERVER000.txt, available in previous message in this thread, changed it's extension to "zip" and unpacked it. There are files FAST_BACK_SERVER001.sf through FAST_BACK_SERVER040.sf inside.

                            Unfortunately, the earliest trace available in FAST_BACK_SERVER001.sf file is timestamped with Oct 24 21:56:39:100. Also traces in that first file describe snapshot number 25. As we have seen in FB Client logs, the problem with aborted snapshot happened 10 hours earlier, at Oct 24 00:37:19:658, and number of that snapshot was 23.

                            The only advice that I have is to try to recreate the problem again. Regarding the reason of the problem I can only speculate. "Failed to complete procedure on sectors" means that read operation from volume, that is being backed up, has failed. Usually is happens because of hardware problems. Anyway, snapshot, that has failed, will be immediately retried. If hardware problem is not persistent then the next snapshot will be successful. If we're talking about incremental snapshots and the frequency of snapshots is high enough the next snapshot should take very short time.