First, I thought it would be useful to define what Communications Enabled Applications are. As defined by Wikipedia, Communications Enabled Applications are:
A communications enabled application (CEA) is a set of information technology (IT) components and communication technology componentsOur Communications Enabled Applications capabilities include:
that are integrated using a particular service-oriented architecture (SOA) to increase the productivity of an organization and/or
improve the quality of users' experiences.
Communication enablement adds real-time networking functionality to an IT application. Providing communications capability to an IT application:
• removes the human latency which exists when (i) making sense of information from many different sources, (ii) orchestrating suitable
responses to events, and (iii) keeping track of actions carried out when responding to information received.
• enables users to be part of the creative flow of content and processes.
What distinguishes a CEA from other software applications is its intrinsic reliance upon communications technologies to accomplish
its objectives. A CEA depends on real-time networking capabilities together with such network oriented functions as location,
presence, proximity, and identity.
Another distinguishing characteristic of a CEA is the implicit assumption that network services will be available as callable services
within the SOA frameworks from which the CEA is constructed. To provide callable services, the network services which are
available today must be made virtual and component-like.
CEAs apply to business processes as well as instances where no obvious business process which requires improvement
exists (e.g., games, entertainment video). CEAs that apply to business processes are referred to as communications
enabled business processes or communications enabled business solutions.
1) Web services & REST services-based APIs that
• build on existing Java skills for simplified creation of, and access to, communications sessions
• enable a richer user experience for two parties inputting and reviewing data, and while browsing web content
2) Widgets such as Click to Call, Contact Center Cobrowsing, Peer to Peer Cobrowsing and Two-way Synchronized Forms
3) Access to standards-based Telephony infrastructure
4) Telephony interoperability testing with PBXs from Avaya and Cisco.
5) Unit test environment to prototype and test communications enabled applications without the need to access corporate Telephony network
6) Sample reference applications to speed learning
CEA Widget Development, Master Inventor, Client/Server Platform IDT Lead