Topic
10 replies Latest Post - ‏2012-01-07T10:19:35Z by SystemAdmin
razz.323
razz.323
6 Posts
ACCEPTED ANSWER

Pinned topic Rational Licensing Issue

‏2010-02-08T07:30:36Z |
Hello guys,

I recently installed a group of rational products on windows platform.

Brief on system specs:

OS - Windows Server 2008 Enterprise Edition R2
64 bit processor
8 GB RAM

Rational Products installed:

Rational Clear Quest 7.1
Rational Requisite Pro 7.1

Installed Rational License Server 7.1
From the Rational Licesnse Adminstrator I imported the permanent license keys.

problems:
1) When I open Requisite Pro or Clear Quest,
I get a dialog saying no license keys were found, click ok / open license key adminstartor.
I am not sure why this behavior. I checked the process lmgrd.exe, rational.exe(vendor) and both are up.
2) I have one more system with the same system specs where I have imported these license keys. Note that the license keys are supported for three servers. When I try to point it to this system, I get vendor down and vice versa. I tried googling on this issue and the fixes mention did
not affect the working.

I would be happy to provide any further info if required.
Hoping for a quick turn around of events as I have been stuck up on this for more than a day now.

Thank You guys in advance.
Razz
Updated on 2012-01-07T10:19:35Z at 2012-01-07T10:19:35Z by SystemAdmin
  • razz.323
    razz.323
    6 Posts
    ACCEPTED ANSWER

    Re: Rational Licensing Issue

    ‏2010-02-08T14:58:42Z  in response to razz.323
    In this particular technote I came accross
    http://www-01.ibm.com/support/docview.wss?uid=swg21124069

    "There is a known problem in FLEXlm that prevents redundant servers from communicating with each other if you use the default port numbers (27000 to 27009)."

    But I could not find any strong evidence which supports this claim. Now my immediate question would be
    is this causing a problem for the set up we have currently?

    Hoping to hear from you guys
    • SystemAdmin
      SystemAdmin
      1807 Posts
      ACCEPTED ANSWER

      Re: Rational Licensing Issue

      ‏2010-02-08T15:42:24Z  in response to razz.323
      Hello razz.323,

      After importing the licenses into the server, did you use the "License Key Administrator" to configure the products to point to the current host for their licenses? If so, when you open "License Key Administrator" does it populate any licenses within the tool itself?
      • razz.323
        razz.323
        6 Posts
        ACCEPTED ANSWER

        Re: Rational Licensing Issue

        ‏2010-02-12T05:26:17Z  in response to SystemAdmin
        Hello guinones,

        Thanks for your reply.

        I did import the licenses in all three servers. And using the lmtools i also configured the path to the license i.e. ration_server_perm file and
        restarted the system.

        Yes in all the three servers the licenses are imported correctly and are valid.
        When I do enquire the status, The servers are up

        shows something like
        License Server 1 is up and running
        License Server 2 is up and running
        License Server 3 is up and running

        and then it says
        unable to connect to Server 2; daemon vendor is down
        and like wise for server 3

        I checked the license parameters , everything is fine.

        One more thing I came across,
        the server 1 and server 2 has not telnet enabled on it, but telnet is there on server 3

        When I ping these servers , they do connect to each other.
        "Now, I read in a tech note that the license server communicates with other one through telnet"
        If this is true, I think I wasted a lot of time :(

        Let me know, I will try that out.
        • SystemAdmin
          SystemAdmin
          1807 Posts
          ACCEPTED ANSWER

          Re: Rational Licensing Issue

          ‏2010-02-12T12:08:49Z  in response to razz.323
          Hi razz,

          have you tried the option specified by quinones, to get the license you need to first point to your license server. Also are you able to see the licenses in your Rational License Key Administrator. It should show you lines like server by <IP or name of your Lic server>. If no then check whether 27000 port is open or not using command- telnet <Lic Server IP> 27000

          Thanks,

          Sachin
          • razz.323
            razz.323
            6 Posts
            ACCEPTED ANSWER

            Re: Rational Licensing Issue

            ‏2010-02-12T16:12:07Z  in response to SystemAdmin
            Hi Sachin,

            Yes I did try that option but unable to retrieve them.

            I see them imported but not able to serve to any client. I tried giving the ip of the host but its is not working. It says vendor daemon is down.
            The port 27000 is open and I confirm it.

            I see lmgrd.exe running. If you guys need more log messages I will provide them.

            Thanks.
            • SystemAdmin
              SystemAdmin
              1807 Posts
              ACCEPTED ANSWER

              Re: Rational Licensing Issue

              ‏2010-02-19T21:42:06Z  in response to razz.323
              Hi razz,

              I forwarded this question to one of my colleagues and got the response below.


              Can the user provide the license log files from the 3 machines where the license servers are being run? That would tell us exactly what is happening.

              One of the error messages mentioned is that the vendor daemon was not able to run successfully, it could be due to 3 reasons but the most obvious are:
              a) The firewall prevents from the daemon to run on that port, the work around for which is provided in the link that was mentioned in the chain.
              b) The absence of following entries in the hosts files of the operating system. Mentioned below is the check for the same

              On each of the the license servers make sure the following entries:
              127.0.0.1 localhost
              <ipaddress> <hostname>
              is present in the: C:\windows\system32\drivers\etc\hosts file. Where <ipaddress> is the IPV4 IP Address of the license server machine. Check if with the entries mentioned above the license servers are able to run successfully without the vendor daemon (rational) going down.

              Once it is confirmed that the license server is running, and if still the products are not able to pick up license from the license server, add the same entry(i.e the ipaddress of the license server) in the hosts file of the client accessing the license server.


              Please try these recommendations and update the thread with your findings.

              Thanks.
              • razz.323
                razz.323
                6 Posts
                ACCEPTED ANSWER

                Re: Rational Licensing Issue

                ‏2010-02-21T13:46:43Z  in response to SystemAdmin
                http://Detecting lmgrd processes...
                License server status: 27000@Server1,27000@Server2,27000@Server3
                License file(s) on Server1: D:\IBM\RationalSDLC\common\rational_server_temp.dat:

                Server1: license server UP (MASTER) v11.5
                Server2: license server UP v11.5
                Server3: Cannot connect to license server system.
                The license server manager (lmgrd) has not been started yet,
                the wrong port@host or license file is being used, or the
                port or hostname in the license file has been changed.
                Server name: 168.272.65.123
                License path: 27000@Server1,27000@Server2,27000@Server3;
                FLEXnet Licensing error:-15,10. System Error: 10061 "WinSock: Connection refused"
                For further information, refer to the FLEXnet Licensing documentation,
                available at "www.macrovision.com".

                Vendor daemon status (on Server1):

                rational: Cannot connect to license server system.
                The license server manager (lmgrd) has not been started yet,
                the wrong port@host or license file is being used, or the
                port or hostname in the license file has been changed.
                Server name: 168.273.65.124
                License path: 27000@Server1,27000@Server2,27000@Server3;
                FLEXnet Licensing error:-15,10. System Error: 10061 "WinSock: Connection refused"
                For further information, refer to the FLEXnet Licensing documentation,
                available at "www.macrovision.com".
                ibmratl: No socket connection to license server manager.
                License path: 27000@Server1,27000@Server2,27000@Server3;
                FLEXnet Licensing error:-7,96. System Error: 10061 ""
                For further information, refer to the FLEXnet Licensing documentation,
                available at "www.macrovision.com".
                The above is the log file. I have currently set up using a single server license to get the job done, but would have to re visit this shortly.
                The log files from others also are similar. I will give a go again tonight and check for the logs.

                a) I confirm the firewall settings and the port are fine.
                b) The host file looks fine, It has the desired IP.

                I am able to ping the systems from each other. So this would confirm at least the systems can talk to each other.

                Thanks for the reply quinones, I will look into this tonight.
  • Ravi Ramakanth
    Ravi Ramakanth
    1 Post
    ACCEPTED ANSWER

    Re: Rational Licensing Issue

    ‏2010-03-03T17:44:15Z  in response to razz.323
    Would it be possible to attach the Log files(license.log) for the license server? Looks like one of the server either goes down after starting up or does not come up at all, need to see why that could be happening.
  • SystemAdmin
    SystemAdmin
    1807 Posts
    ACCEPTED ANSWER

    Re: Rational Licensing Issue

    ‏2011-12-27T07:12:18Z  in response to razz.323
    Hi,

    I had the same issue, I just turned off the firewall on the server and started using the rational tool.

    Check by turning off the firewall.
  • SystemAdmin
    SystemAdmin
    1807 Posts
    ACCEPTED ANSWER

    Re: Rational Licensing Issue

    ‏2012-01-07T10:19:35Z  in response to razz.323
    Hi,

    I had the same issue, I just turned off the firewall on the server and started using the rational tool.

    Check by turning off the firewall.