Topic
2 replies Latest Post - ‏2012-12-27T19:38:52Z by SystemAdmin
MADBCN
MADBCN
1 Post
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Pinned topic Problem installing RMA Retail Extension for Director Server

‏2009-10-19T11:16:41Z |
Hi,

We are expecting problems installing the RMA Retail Extension version 2.5 for windows. When we ran the e:\dirpkgs\windows\rma4itd\setup.exe, the process open a new windows where it search the JVM 1.4.x and it close the process with the following messages:

A suitable JVM could not be found. Please run the program again using the option -is:javahome <JAVAHOME DIR>

We run again the process typing the option, but the problem persists.

Version:
  • O.S: Windows 2003 server
  • Machine: VMware
  • Director: 6.1
  • JRE: 1.4.2_19 of SUN

Any idea?

Thanks
Updated on 2012-12-27T19:38:52Z at 2012-12-27T19:38:52Z by SystemAdmin
  • RS_UK_HAL
    RS_UK_HAL
    190 Posts
    ACCEPTED ANSWER

    Re: Problem installing RMA Retail Extension for Director Server

    ‏2009-10-24T21:37:16Z  in response to MADBCN
    IBM Systems Director 6 does not currently support the RMA.

    IBM plans to provide support for the RMA in a future release of Systems Director 6, possibly due 1H 2010, although this is only an estimate.

    If you want to use the RMA, I would suggest you do so by installing IBM Director 5.20.3 and any service updates that have followed.
  • SystemAdmin
    SystemAdmin
    13279 Posts
    ACCEPTED ANSWER

    Re: Problem installing RMA Retail Extension for Director Server

    ‏2012-12-27T19:38:52Z  in response to MADBCN
    I'm using Director (v6.3.2) on a VMWare machine (running Win2003-R2-64) and the same (JRE 1.4.2_19) and have EXACTLY the same message. I don't think the newer version fixed the old problem. If you get a fix (or I do) let's share the info, because nobody else seems to have this one resolved.