Topic
10 replies Latest Post - ‏2009-09-14T14:16:34Z by dhilbe
SystemAdmin
SystemAdmin
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Pinned topic Module IMECS243

‏2009-09-01T20:20:34Z |
Hello,

I have a STROBE report on a BMP job and I have found a hudge CPU usage in an IMS module IMECS243.

So, I have a couple of questions.

1) can you confirm that this module is an IMS module ?

2) what is the purpose of this module ?

3) what reasons could explain a large use of CPU in this module ?

Francois Durand - Paris - France
Updated on 2009-09-14T14:16:34Z at 2009-09-14T14:16:34Z by dhilbe
  • dhilbe
    dhilbe
    5 Posts
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    Re: Module IMECS243

    ‏2009-09-01T22:03:07Z  in response to SystemAdmin
    Please contact me - I believe we can help. Dave Hilbe - BMC Software (dhilbe@bmc.com)
  • dtu
    dtu
    18 Posts
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    Re: Module IMECS243

    ‏2009-09-02T23:44:12Z  in response to SystemAdmin
    Hi Francois,

    1) can you confirm that this module is an IMS module ?

    I have been informed that this is not an IMS module.

    Sincerely...
    • SystemAdmin
      SystemAdmin
      23 Posts
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      Re: Module IMECS243

      ‏2009-09-03T00:04:04Z  in response to dtu
      >>>> I have been informed that this is not an IMS module.

      Thank's a lot / Merci beaucoup

      So I am going to try to find somewhere else ...
      • dhilbe
        dhilbe
        5 Posts
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        Re: Module IMECS243

        ‏2009-09-03T01:58:26Z  in response to SystemAdmin
        It is a module in one of our products. Please provide contact info so we can assist you. Thanks Dave
  • SystemAdmin
    SystemAdmin
    23 Posts
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    Re: Module IMECS243

    ‏2009-09-03T09:21:38Z  in response to SystemAdmin
    Thank's for your response Dave.

    We are going to work with out Technical staff on this problem.
    • SystemAdmin
      SystemAdmin
      23 Posts
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      Re: Module IMECS243

      ‏2009-09-03T14:01:52Z  in response to SystemAdmin
      Hi Dave,

      Our technical staff is going to contact the BMC local support here in France. But I have juste one question about this module. In this module, is there something like a "spin lock" ?

      Thank's in avance for your response.
      • dhilbe
        dhilbe
        5 Posts
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        Re: Module IMECS243

        ‏2009-09-03T14:05:45Z  in response to SystemAdmin
        We'll wait to be contacted by our Support Center. No "spin lock" in the code. Dave
        • SystemAdmin
          SystemAdmin
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          Re: Module IMECS243

          ‏2009-09-04T07:39:15Z  in response to dhilbe
          According to the BMC local support, we (our technical staff in fact) have to apply a PTF on the product.

          So, wait and see ...
          • SystemAdmin
            SystemAdmin
            23 Posts
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            Re: Module IMECS243

            ‏2009-09-13T06:48:52Z  in response to SystemAdmin
            Hi ...

            On our site, we have applied the PTF on this product and everything seems to be OK.

            So, thanks David and Dave for your help.

            Francois Durand / Paris