Topic
  • 10 replies
  • Latest Post - ‏2009-09-14T14:16:34Z by dhilbe
SystemAdmin
SystemAdmin
23 Posts

Pinned topic Module IMECS243

‏2009-09-01T20:20:34Z |
Hello,

I have a STROBE report on a BMP job and I have found a hudge CPU usage in an IMS module IMECS243.

So, I have a couple of questions.

1) can you confirm that this module is an IMS module ?

2) what is the purpose of this module ?

3) what reasons could explain a large use of CPU in this module ?

Francois Durand - Paris - France
Updated on 2009-09-14T14:16:34Z at 2009-09-14T14:16:34Z by dhilbe
  • dhilbe
    dhilbe
    5 Posts

    Re: Module IMECS243

    ‏2009-09-01T22:03:07Z  
    Please contact me - I believe we can help. Dave Hilbe - BMC Software (dhilbe@bmc.com)
  • dtu
    dtu
    18 Posts

    Re: Module IMECS243

    ‏2009-09-02T23:44:12Z  
    Hi Francois,

    1) can you confirm that this module is an IMS module ?

    I have been informed that this is not an IMS module.

    Sincerely...
  • SystemAdmin
    SystemAdmin
    23 Posts

    Re: Module IMECS243

    ‏2009-09-03T00:04:04Z  
    • dtu
    • ‏2009-09-02T23:44:12Z
    Hi Francois,

    1) can you confirm that this module is an IMS module ?

    I have been informed that this is not an IMS module.

    Sincerely...
    >>>> I have been informed that this is not an IMS module.

    Thank's a lot / Merci beaucoup

    So I am going to try to find somewhere else ...
  • dhilbe
    dhilbe
    5 Posts

    Re: Module IMECS243

    ‏2009-09-03T01:58:26Z  
    >>>> I have been informed that this is not an IMS module.

    Thank's a lot / Merci beaucoup

    So I am going to try to find somewhere else ...
    It is a module in one of our products. Please provide contact info so we can assist you. Thanks Dave
  • SystemAdmin
    SystemAdmin
    23 Posts

    Re: Module IMECS243

    ‏2009-09-03T09:21:38Z  
    Thank's for your response Dave.

    We are going to work with out Technical staff on this problem.
  • SystemAdmin
    SystemAdmin
    23 Posts

    Re: Module IMECS243

    ‏2009-09-03T14:01:52Z  
    Thank's for your response Dave.

    We are going to work with out Technical staff on this problem.
    Hi Dave,

    Our technical staff is going to contact the BMC local support here in France. But I have juste one question about this module. In this module, is there something like a "spin lock" ?

    Thank's in avance for your response.
  • dhilbe
    dhilbe
    5 Posts

    Re: Module IMECS243

    ‏2009-09-03T14:05:45Z  
    Hi Dave,

    Our technical staff is going to contact the BMC local support here in France. But I have juste one question about this module. In this module, is there something like a "spin lock" ?

    Thank's in avance for your response.
    We'll wait to be contacted by our Support Center. No "spin lock" in the code. Dave
  • SystemAdmin
    SystemAdmin
    23 Posts

    Re: Module IMECS243

    ‏2009-09-04T07:39:15Z  
    • dhilbe
    • ‏2009-09-03T14:05:45Z
    We'll wait to be contacted by our Support Center. No "spin lock" in the code. Dave
    According to the BMC local support, we (our technical staff in fact) have to apply a PTF on the product.

    So, wait and see ...
  • SystemAdmin
    SystemAdmin
    23 Posts

    Re: Module IMECS243

    ‏2009-09-13T06:48:52Z  
    According to the BMC local support, we (our technical staff in fact) have to apply a PTF on the product.

    So, wait and see ...
    Hi ...

    On our site, we have applied the PTF on this product and everything seems to be OK.

    So, thanks David and Dave for your help.

    Francois Durand / Paris
  • dhilbe
    dhilbe
    5 Posts

    Re: Module IMECS243

    ‏2009-09-14T14:16:34Z  
    Hi ...

    On our site, we have applied the PTF on this product and everything seems to be OK.

    So, thanks David and Dave for your help.

    Francois Durand / Paris
    That is very good news.