Single sign-on account is invalid, the possible reason is your operating system account has changed. You can try to recover your operating system's password to the old one, or inform the administrator.
I changed my Domain password and I am unable to launch SA. I tried to uninstall and reinstall without any success.
Pinned topic Unable to launch Support Assistant v4.1 on XP - Single sign-on error
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Updated on 2010-10-02T12:28:18Z at 2010-10-02T12:28:18Z by Shoes
SystemAdmin 110000D4XK642 Posts
Re: Unable to launch Support Assistant v4.1 on XP - Single sign-on error2009-07-15T14:02:16ZThis is the accepted answer. This is the accepted answer.Needed to delete the .keystore.JCEKS.IBM_J9_VM file from my docs and settings\username\IBM\ISAv41\.metadata\.plugins\com.ibm.rcp.security.auth
CrazyIBM 11000076G61 Post
dbrand666 270000HF9H1 Post
Re: Unable to launch Support Assistant v4.1 on Linux - Single sign-on error2010-04-21T13:56:42ZThis is the accepted answer. This is the accepted answer.
- SystemAdmin 110000D4XK
P.S. On Linux, the filename is ~/ibm/isa41/.metadata/.plugins/com.ibm.rcp.security.auth/.keystore.JCEKS.IBM_J9_VM
seniokj 060000P3U23 Posts
Re: Unable to launch Support Assistant v4.1 on XP - Single sign-on error2010-08-29T15:07:31ZThis is the accepted answer. This is the accepted answer.Thanks from me too for posting the solution. I had installed ISA under Linux but my userid got messed up and I had to create a new user.
When I tried to launch ISA under the new user I hit this problem. Followed the advice and ISA then started OK.
Carpet 270003GXAY1 Post
Re: Unable to launch Support Assistant v4.1 on XP - Single sign-on error2010-09-28T09:17:28ZThis is the accepted answer. This is the accepted answer.
- seniokj 060000P3U2
"CWPST0064E: Failed to log in" message when Workbench starts In a small number of instances on Windows, a user may get a dialog box when the Workbench starts up with a message:
CWPST0064E: Failed to log in
This might occur if the Windows user's password has recently been changed. To correct this problem, delete the following file:
The next time that the workbench is started, a new file will be created; however, the user will need to re-enter a proxy password in the "Network Connections" preferences (if one had previously been supplied)
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Mushrooms 270003HUG51 Post
Re: Unable to launch Support Assistant v4.1 on XP - Single sign-on error2010-10-01T10:28:48ZThis is the accepted answer. This is the accepted answer.
- Carpet 270003GXAY
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Shoes 270003J5CF1 Post
Re: Unable to launch Support Assistant v4.1 on XP - Single sign-on error2010-10-02T12:28:18ZThis is the accepted answer. This is the accepted answer.
- Mushrooms 270003HUG5
Users complain often that the HelpAssistant folder is full of viruses or is otherwise compromising their PC's integrity. Often, the HelpAssistant folder is created in error and should be disabled on a clean install of Windows XP. Microsoft has stated that this is an error in Windows XP products, and though the password can't be changed, it is an easy fix.
Open your preferred Web browser. In the URL bar, type in http://support.microsoft.com/kb/322389/EN-US/ or use the link here.Then scroll down to the bottom until you see two buttons reading "Microsoft Fix it" with a mechanic icon near the text and then Click the left button that also reads "Turn Automatic Updates On." The program should run and set up Automatic Updates on your computer by itself. Automatic Updates automatically download and install service packs from Microsoft that improve your system's efficiency and corrects errors and bugs.
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