Topic
  • 4 replies
  • Latest Post - ‏2012-10-23T01:07:26Z by RuthHildebrand-Lund
SystemAdmin
SystemAdmin
693 Posts

Pinned topic Spontaneous Reset of Workplace Site Preferences

‏2009-03-25T02:00:11Z |
Hi,

This Morning we experiened an issue with Filenet Workplace where the site preferences spontaneously reset themselves to the default values on the 'General', 'Object Stores' and 'My Workplace' pages. No-one with Aplication Engine Administrator access was using the system at the time and there was no events logged in the Server Event viewer.

The issue was resolved by taking a copy of an older, correct version of the site preferences.xml file and checking it in again as the latest version and restarting The BEA Service.

Can anyone shed any light on how this reset may have happened with no user intervention. Any help would be greatly appreciated.

Our system is

CE 3.5.2_006
AE 3.5.1_009
BEA Weblogic 8.15

Thanks in Advance
Paul
Updated on 2012-10-23T01:07:26Z at 2012-10-23T01:07:26Z by RuthHildebrand-Lund
  • SystemAdmin
    SystemAdmin
    693 Posts

    Re: Spontaneous Reset of Workplace Site Preferences

    ‏2009-06-30T16:22:19Z  
    I have also ran into this problem. I was able to stop and start the workplace server, and things came back. But this happened to me twice in one day. Any thoughts on why this is happening?
  • SystemAdmin
    SystemAdmin
    693 Posts

    Re: Spontaneous Reset of Workplace Site Preferences

    ‏2012-10-22T06:37:43Z  
    We had the same issue 3 times.
    Havenot found the root causes yet.
    delete the new site preference file (marked as (1)),and restarted the AE, fixed issue.
    Would like to know the possible root causes.
  • RuthHildebrand-Lund
    RuthHildebrand-Lund
    19 Posts

    Re: Spontaneous Reset of Workplace Site Preferences

    ‏2012-10-23T01:06:00Z  
    Please check out the following tech note and see if it matches your issue: http://eclient.lenexa.ibm.com:9082/search?fetch=source/TechNote/1422204
  • RuthHildebrand-Lund
    RuthHildebrand-Lund
    19 Posts

    Re: Spontaneous Reset of Workplace Site Preferences

    ‏2012-10-23T01:07:26Z  
    Please check out the following tech note and see if it matches your issue: http://eclient.lenexa.ibm.com:9082/search?fetch=source/TechNote/1422204
    The tech note is also published at http://www-01.ibm.com/support/docview.wss?uid=swg21422204