Topic
2 replies Latest Post - ‏2009-03-08T14:04:29Z by SystemAdmin
SystemAdmin
SystemAdmin
1860 Posts
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Pinned topic documents are not printing

‏2009-02-24T00:46:13Z |
My husband has documents done in pureedge/lotus viewer that he needs to print but everytime we try we get a error message. Something about end page printer failed. What could be causing this? We updated the printer driver to no avail, is there a driver that needs to be updated for the program and if so where can we find it? We thought we updated it last night, but its still not working.
Updated on 2009-03-08T14:04:29Z at 2009-03-08T14:04:29Z by SystemAdmin
  • Ryan_Guenther
    Ryan_Guenther
    163 Posts
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    Re: documents are not printing

    ‏2009-03-02T23:14:51Z  in response to SystemAdmin
    Can you print from other programs like Notepad or MS Word?

    If so, are you getting an error dialog from the Viewer? Click on "details" and paste the error log here.
    • SystemAdmin
      SystemAdmin
      1860 Posts
      ACCEPTED ANSWER

      Re: documents are not printing

      ‏2009-03-08T14:04:29Z  in response to Ryan_Guenther
      I have the same problem. I have lotus form viewer 3.5 installed and pure edge. I am using Windows Vista with 64 bit security and an HP OfficeJet 7310 printer. I can print from any other program execept the two above, and these are the ones I need for work.

      This is the error that pops up:

      Sun Mar 08 09:59:54 2009 0 Viewer : Printer Driver's EndPage() Failed
      at PRINT ERROR(.\src\FormViewer\PrintEngine\CPrintEngine.cpp1960 Tue Oct 21 07:03:37 2008):2536:8

      I have tried this on my windows desktop with 32 bit security and it works fine with the printer. So I am thinking it has something to do with the security settings or something of that nature.