I am a relatively new user to ClearQuest and have only had the training available in online HELP.
I want to create a report for the metric capturing the 'time of submit to resolution' for work_items or defects.
I need to subtract the dates of when it was opened from the date it was closed.
To arrive at the length of time the defect or work_item was open.
Has anyone done a report like this and is willing to share, I would grateful.