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3 replies Latest Post - ‏2007-01-18T17:17:27Z by SystemAdmin
SystemAdmin
SystemAdmin
1189 Posts
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Pinned topic Project Console Error 1230 - Cannot open a Custom Report

‏2007-01-17T18:12:55Z |
Hi to All,

Iam working with Rational Project Console v.7.0.0 and when I try to open a custom report a Error 1230.... message appears (please see attached file with
the captured screen of this error).

If someone had this problem or have any idea about this, I will really appreciate your help to try to find out a solution.

The program is installed on a windows 2003 server with Clearquest, Clearcase, Requisite Pro, Testmanager, MsSQL 2005 and Microsoft office 2003 standard Edition. It is necessary to install SODA on the server for Project Console works properly?

Well, thank you in advance for your attention and for your help.

Regards,
Alejandro Viniesky
from Accenture - Argentina
Updated on 2007-01-18T17:17:27Z at 2007-01-18T17:17:27Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
    1189 Posts
    ACCEPTED ANSWER

    Re: Project Console Error 1230 - Cannot open a Custom Report

    ‏2007-01-17T18:37:07Z  in response to SystemAdmin
    Can you try restarting your Report Server. This will enables the report server to register itself with the PjC web service again.

    Thanks,
    -Rajiv
    • SystemAdmin
      SystemAdmin
      1189 Posts
      ACCEPTED ANSWER

      Re: Project Console Error 1230 - Cannot open a Custom Report

      ‏2007-01-18T14:51:57Z  in response to SystemAdmin
      Hi Rajiv,

      Thank you very much for answer me. I tried it but the error still appears.
      Iam Checked the system log generated in the event viewer of the server and I found a few entries with this error message: "The IBM Rational ProjectConsole Collection Server service terminated unexpectedly. It has done this 4 time(s)."
      I checked this service and it's in "stopped" state. I start it, it's mantaining run for a few seconds and stops again generating this message in event viewer.

      I think that the error is related to this service but I don't know why it's happening

      Do you have any idea about that?

      Thanks Again
      Regards,
      Alejandro
      • SystemAdmin
        SystemAdmin
        1189 Posts
        ACCEPTED ANSWER

        Re:Re: Project Console Error 1230 - Cannot open a Custom Report

        ‏2007-01-18T17:17:27Z  in response to SystemAdmin
        Please contact support, they've seen this behavior before and its usually
        related to some other service utilizing the port or ports used by the
        ProjectConsole services. They can help you determine if this is the
        problem or not.

        Cheers,

        Debra

        Debra Johnson
        PPM Marketing Engineer
        Rational software
        IBM Software Group
        Boulder, CO
        Telephone: 303-558-3301
        Cell: 303-775-9168
        debrajoh@us.ibm.com

        dw-ratdisc-admin/Raleigh/IBM@IBMUS
        Sent by: pjc-bounces@lists.ca.ibm.com
        01/18/2007 07:51 AM
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        pjc@lists.ca.ibm.com
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        Subject
        pjc Re: Project Console Error 1230 - Cannot open a Custom Report
        Hi Rajiv,

        Thank you very much for answer me. I tried it but the error still appears.
        Iam Checked the system log generated in the event viewer of the server and
        I found a few entries with this error message: "The IBM Rational
        ProjectConsole Collection Server service terminated unexpectedly. It has
        done this 4 time(s)."
        I checked this service and it's in "stopped" state. I start it, it's
        mantaining run for a few seconds and stops again generating this message
        in event viewer.

        I think that the error is related to this service but I don't know why
        it's happening

        Do you have any idea about that?

        Thanks Again
        Regards,
        Alejandro
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