Some of our lease records are getting stuck in "Processing" status once we try to activate the record. Since it is processing, we have no buttons at the top to revise, save, etc. This only happens sometimes, and only to ones that have payment schedules. From the looks of it, all the payment line items do get created. A couple questions:
1) Is there a fix to this to keep it from happening again?
2) Can these records that are stuck in processing be pushed to active or do they have to be re-entered?
We are running version 10.5.2/184.108.40.206.
Here's what we have tried with no luck: toggling off/on the WFAgent, checking workflows executing (none), check server log for errors (none), restart the service, searching for a broken workflow (none so far), & saving the draft quite frequently to make sure there is no time out while working on large form pages.