The final draft of the SLA chapter of the Cloud Computing Use Cases White Paper ( http://groups.google.com/group/cloud-computing-use-cases ) has been posted. Our goal is to complete Version 4 of the paper by June 30th.
Since an SLA will be unique to an enterprise, we have not included any specific scenarios. Our approach has been to provide content for each SLA requirement as to how the requirement should be applied. The requirements and considerations section has been expanded and the Metrics section has been updated.
Please review Draft 3 at http://su.pr/609ICj . We welcome your comments to this draft at http://su.pr/2sWd4C.
Thanks very much