Topic
2 replies Latest Post - ‏2013-05-07T18:38:47Z by vernK
vernK
vernK
15 Posts
ACCEPTED ANSWER

Pinned topic ClearCase v8.0 install: response file not made by previous admin

‏2013-05-05T20:32:54Z |

We had to uninstall ClearCase V8.0 on our first client for V8.0 and in re-installing discovered the previous CC admin did not record a response file or leave any notes as to what went in the various fields needing a response.  We are now getting errors focusing on the primary user name and group name.  The person did not use the standard "clearcase" for the admin group and "clearusers" for the user group.  Is there any way of looking at the CC server and determining what responses were entered during the install?  We still have a 7.x developer group and VOB server running CC V7.x but the same account names that are in their response file did not work on this 8.0 VOB server and client.

Thanks in advance for your help.

Vern

  • benray
    benray
    74 Posts
    ACCEPTED ANSWER

    Re: ClearCase v8.0 install: response file not made by previous admin

    ‏2013-05-06T18:42:48Z  in response to vernK

    On Windows you can use "sc qc albd" to determine the albd service account. For example you might see:

     SERVICE_START_NAME : MYDOMAIN\clearcase_albd

    This means the albd service runs as clearcase_albd account in MYDOMAIN.

    Then check the ClearCaseGroupName in the registry. On a 64-bit host it will be at:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Atria\ClearCase\CurrentVersion

    The albd account *must* be in the ClearCase group to work properly.

    If this does not help please make sure to provide the operation that is failing and the exact error message.

    • vernK
      vernK
      15 Posts
      ACCEPTED ANSWER

      Re: ClearCase v8.0 install: response file not made by previous admin

      ‏2013-05-07T18:38:47Z  in response to benray

      Thank you.  That's valuable knowledge to keep in the took kit.   Vern