Topic
  • 15 replies
  • Latest Post - ‏2013-05-29T17:43:39Z by haola
AlliG
AlliG
7 Posts

Pinned topic Jazz SM - Dashboard Application Services HUB- Unable to login

‏2013-05-14T19:24:08Z |

I've installed a new instance of Jazz SM with TBSM 6.1.1.  After the initial installation I get to the login screen and enter in the user/pass and get the following error:

Error 500

An error occurred while processing request: /ibm/console/error.do

Message: Filter [TIPISCLITEAuthorizationFilter]: could not be initialized

What could be causing this error?

  • haola
    haola
    23 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-14T19:38:29Z  

    Hi,

    To help with the investigation, can you please provide the <JazzSM_HOME>/ui/console_logs.zip?   JazzSM_HOME is the installation location of JazzSM.

    Thanks

    Hao

    Updated on 2013-05-14T19:38:53Z at 2013-05-14T19:38:53Z by haola
  • AlliG
    AlliG
    7 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-14T19:48:46Z  
    • haola
    • ‏2013-05-14T19:38:29Z

    Hi,

    To help with the investigation, can you please provide the <JazzSM_HOME>/ui/console_logs.zip?   JazzSM_HOME is the installation location of JazzSM.

    Thanks

    Hao

    Attached is the console_logs.zip

    Attachments

  • haola
    haola
    23 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-14T23:26:16Z  
    • AlliG
    • ‏2013-05-14T19:48:46Z

    Attached is the console_logs.zip

    Hi,

    Thanks for the logs.  

    The error about the filter initialization message is referring to a servlet filter defined in DASH, but  we cannot find any log message references to it or to login failures of any sort in the logs.   Generally speaking, we would expect to see something similar to this in the JazzSMProfile/logs/server1/SystemOut.log when someone attempts to log in:

    [5/10/13 17:31:42:165 EDT] 00000023 servlet I com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0242I: [isc] [/ibm/console] [/index.jsp]: Initialization successful.
    [5/10/13 17:31:42:878 EDT] 00000022 servlet I com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0242I: [isc] [/ibm/console] [/logon.jsp]: Initialization successful.

    [...]

     

    Could you please do me a favor and perform this sequence?

    1. Stop server1 for the JazzSMProfile

    2. Start server1 up

    3. Try to log in the DASH console.   Do you still have issue?

    4. Rename the previous<JazzSM_HOME>/ui/console_logs.zip to <JazzSM_HOME>/ui/console_logs.zip_old.

    5. Go to <JazzSM_HOME>/ui/bin and run consoleLogCollector.sh.

    6. Please attach the new logs from #5 here.

     

    Thanks!

  • AlliG
    AlliG
    7 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-15T03:25:21Z  
    • haola
    • ‏2013-05-14T23:26:16Z

    Hi,

    Thanks for the logs.  

    The error about the filter initialization message is referring to a servlet filter defined in DASH, but  we cannot find any log message references to it or to login failures of any sort in the logs.   Generally speaking, we would expect to see something similar to this in the JazzSMProfile/logs/server1/SystemOut.log when someone attempts to log in:

    [5/10/13 17:31:42:165 EDT] 00000023 servlet I com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0242I: [isc] [/ibm/console] [/index.jsp]: Initialization successful.
    [5/10/13 17:31:42:878 EDT] 00000022 servlet I com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0242I: [isc] [/ibm/console] [/logon.jsp]: Initialization successful.

    [...]

     

    Could you please do me a favor and perform this sequence?

    1. Stop server1 for the JazzSMProfile

    2. Start server1 up

    3. Try to log in the DASH console.   Do you still have issue?

    4. Rename the previous<JazzSM_HOME>/ui/console_logs.zip to <JazzSM_HOME>/ui/console_logs.zip_old.

    5. Go to <JazzSM_HOME>/ui/bin and run consoleLogCollector.sh.

    6. Please attach the new logs from #5 here.

     

    Thanks!

    I have stop and restarted the JazzSM profile multiple times and still get the same error.

    I've attached the logs from the consoleLogCollector.sh.

    I do also see errors in the logs under $JazzSM_HOME/profile/logs/server1

    [5/14/13 23:13:44:637 EDT] 00000077 webapp        E com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E: [Servlet Error]-[action]: java.lang.NullPointerException
            at com.ibm.isclite.service.datastore.portletentities.AbstractPortletEntityServiceImpl.getAllPortletEntities(AbstractPortletEntityServiceImpl.java:1016)
            at com.ibm.isclite.common.util.AuthzFilterUtil.queryRolesByFilter(AuthzFilterUtil.java:94)
            at com.ibm.isclite.common.util.AuthzFilterUtil.getRolesByFilter(AuthzFilterUtil.java:63)
            at com.ibm.isclite.service.security.filter.TIPAuthorizationFilter._parseAndAddRoles(TIPAuthorizationFilter.java:171)
            at com.ibm.isclite.service.security.filter.TIPAuthorizationFilter.init(TIPAuthorizationFilter.java:150)
            at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.init(FilterInstanceWrapper.java:145)
            at com.ibm.ws.webcontainer.filter.WebAppFilterManager._loadFilter(WebAppFilterManager.java:568)
            at com.ibm.ws.webcontainer.filter.WebAppFilterManager.loadFilter(WebAppFilterManager.java:475)
            at com.ibm.ws.webcontainer.filter.WebAppFilterManager.getFilterInstanceWrapper(WebAppFilterManager.java:308)
            at com.ibm.ws.webcontainer.filter.WebAppFilterManager.getFilterChain(WebAppFilterManager.java:380)
            at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:892)
            at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)
            at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
            at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:895)
            at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
            at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)
            at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459)
            at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526)
            at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)
            at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:283)
            at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNextChannel(SSLConnectionLink.java:1048)
            at com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadCompletedCallback.complete(SSLConnectionLink.java:642)
            at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1784)
            at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
            at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
            at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
            at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
            at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
            at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
            at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
            at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1814)

     

  • haola
    haola
    23 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-15T12:38:01Z  
    • AlliG
    • ‏2013-05-15T03:25:21Z

    I have stop and restarted the JazzSM profile multiple times and still get the same error.

    I've attached the logs from the consoleLogCollector.sh.

    I do also see errors in the logs under $JazzSM_HOME/profile/logs/server1

    [5/14/13 23:13:44:637 EDT] 00000077 webapp        E com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E: [Servlet Error]-[action]: java.lang.NullPointerException
            at com.ibm.isclite.service.datastore.portletentities.AbstractPortletEntityServiceImpl.getAllPortletEntities(AbstractPortletEntityServiceImpl.java:1016)
            at com.ibm.isclite.common.util.AuthzFilterUtil.queryRolesByFilter(AuthzFilterUtil.java:94)
            at com.ibm.isclite.common.util.AuthzFilterUtil.getRolesByFilter(AuthzFilterUtil.java:63)
            at com.ibm.isclite.service.security.filter.TIPAuthorizationFilter._parseAndAddRoles(TIPAuthorizationFilter.java:171)
            at com.ibm.isclite.service.security.filter.TIPAuthorizationFilter.init(TIPAuthorizationFilter.java:150)
            at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.init(FilterInstanceWrapper.java:145)
            at com.ibm.ws.webcontainer.filter.WebAppFilterManager._loadFilter(WebAppFilterManager.java:568)
            at com.ibm.ws.webcontainer.filter.WebAppFilterManager.loadFilter(WebAppFilterManager.java:475)
            at com.ibm.ws.webcontainer.filter.WebAppFilterManager.getFilterInstanceWrapper(WebAppFilterManager.java:308)
            at com.ibm.ws.webcontainer.filter.WebAppFilterManager.getFilterChain(WebAppFilterManager.java:380)
            at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:892)
            at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)
            at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
            at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:895)
            at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
            at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)
            at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459)
            at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526)
            at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)
            at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:283)
            at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNextChannel(SSLConnectionLink.java:1048)
            at com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadCompletedCallback.complete(SSLConnectionLink.java:642)
            at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1784)
            at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
            at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
            at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
            at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
            at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
            at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
            at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
            at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1814)

     

    Hi,

    Would you please attach the logs from your last try? Thanks!

  • AlliG
    AlliG
    7 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-15T13:27:23Z  
    • haola
    • ‏2013-05-15T12:38:01Z

    Hi,

    Would you please attach the logs from your last try? Thanks!

    It appears I cannot attach the logs to a reply.  Not sure why.  Is there another way to send you the logs?

    Updated on 2013-05-15T13:30:20Z at 2013-05-15T13:30:20Z by AlliG
  • AlliG
    AlliG
    7 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-15T13:32:26Z  
    • haola
    • ‏2013-05-15T12:38:01Z

    Hi,

    Would you please attach the logs from your last try? Thanks!

     

  • haola
    haola
    23 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-15T14:27:05Z  
    • AlliG
    • ‏2013-05-15T13:32:26Z

     

    Hi,

    Sorry you have probably attaching the log. For now, please send that log to haola_at_us_dot_ibm_dot_com

    One request: would you also zip up this folder " /var/ibm/InstallationManager/histories" and send it to me?

    Lastly, we are also trying to understand (and fix any issue) why you cannot attach the log this time (you were able to do it in #3 sequence in a reply earlier starting from the top).   When you tried to reply this morning, was the "Attach a file" link at the bottom of a reply unavailable to you?

     

    Thanks!

  • haola
    haola
    23 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-15T18:32:52Z  
    • haola
    • ‏2013-05-15T14:27:05Z

    Hi,

    Sorry you have probably attaching the log. For now, please send that log to haola_at_us_dot_ibm_dot_com

    One request: would you also zip up this folder " /var/ibm/InstallationManager/histories" and send it to me?

    Lastly, we are also trying to understand (and fix any issue) why you cannot attach the log this time (you were able to do it in #3 sequence in a reply earlier starting from the top).   When you tried to reply this morning, was the "Attach a file" link at the bottom of a reply unavailable to you?

     

    Thanks!

    I have another suggestion that you could help with, if possible?

    Please enable tracing, try to log on again and run the log collector.

    http://www-01.ibm.com/support/docview.wss?uid=swg21437655

     

    Please send that logs to me.

    Thanks!

  • AlliG
    AlliG
    7 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-16T12:16:04Z  
    • haola
    • ‏2013-05-15T18:32:52Z

    I have another suggestion that you could help with, if possible?

    Please enable tracing, try to log on again and run the log collector.

    http://www-01.ibm.com/support/docview.wss?uid=swg21437655

     

    Please send that logs to me.

    Thanks!

    Attached are the logs from trace setting.

  • haola
    haola
    23 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-16T12:30:21Z  
    • AlliG
    • ‏2013-05-16T12:16:04Z

    Attached are the logs from trace setting.

    Good morning Allison,

    Would you please check again, the logs didn't seem to make it here.  

    BTW, are you familiar with opening PMR process?  If you could, please open one since this issue happens with GA code (not beta) and would be more appropriate and easier to work through that channel (ie. logs can easily be uploaded, onscreen session sharing with IBM support & you..)

     

    Thanks

  • AlliG
    AlliG
    7 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-16T12:43:13Z  
    • haola
    • ‏2013-05-16T12:30:21Z

    Good morning Allison,

    Would you please check again, the logs didn't seem to make it here.  

    BTW, are you familiar with opening PMR process?  If you could, please open one since this issue happens with GA code (not beta) and would be more appropriate and easier to work through that channel (ie. logs can easily be uploaded, onscreen session sharing with IBM support & you..)

     

    Thanks

    Sure I can open a PMR.  What product should this be listed under?  I didnt' see one for JazzSM

  • haola
    haola
    23 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-16T13:08:45Z  
    • AlliG
    • ‏2013-05-16T12:43:13Z

    Sure I can open a PMR.  What product should this be listed under?  I didnt' see one for JazzSM

    Hi,

    If you happen to see DASH in your list, please pick it..I am trying to find that queue for you on my end and will reply when I have the answer.

    Thanks

  • haola
    haola
    23 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-16T13:14:08Z  
    • haola
    • ‏2013-05-16T13:08:45Z

    Hi,

    If you happen to see DASH in your list, please pick it..I am trying to find that queue for you on my end and will reply when I have the answer.

    Thanks

    Please open PMR using this queue and let me know if there is any issue:  WBEDIS,12H

     

    Thanks!

  • haola
    haola
    23 Posts

    Re: Jazz SM - Dashboard Application Services HUB- Unable to login

    ‏2013-05-29T17:43:39Z  
    • haola
    • ‏2013-05-16T13:14:08Z

    Please open PMR using this queue and let me know if there is any issue:  WBEDIS,12H

     

    Thanks!

    Hi Allison,

    Do you still have the same issue?  Can I please have the PMR to track its status?

     

    Thanks!