I am on SCCD 7.5.1 (Windows). I would like to get some advice or recommendations on best practices for the following scenario:
A hardware asset (belonging to a customer) will be received onsite and checked into a locked storeroom. The customer asset data will need to be received into SCCD. The hardware will, at some point, need to be checked out of the storage location and work will be performed on it. The technician will then return the asset back to the storage location and check it back in, after updating the record. The hardware would then be sent back to the customer, leaving the storage location and site entirely.
The question I'm posing for discussion is which application/(s) would best suit something this scenario? It seems to me that change would be overkill as there is no real connection of the hardware to other enterprise systems or services (ie risk analysis, affects on other assets/services). The technician will likely be the owner of the ticket, perform the work and update the record themselves. Would Work Orders or Service Requests be more appropriate? Or is is a matter of preference? What would be the best practice process for checking in to the storeroom from offsite and out of the room back to the customer? If we opt not to use Change, would there be any real need to create CI records from the assets?
Thanks for any discussion or guidance!