Topic
2 replies Latest Post - ‏2013-09-17T21:42:25Z by FDHR_Eric_Feng
FN0A_Ranjini_R
FN0A_Ranjini_R
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Pinned topic Rational DOORS (Sandbox)- Internal Error

‏2013-08-08T09:44:17Z |

Hi,

 

I am trying to use Rational DOORS in the Sandbox environment. When I click on "Start the sandbox session now", it opens a different URL and prints the message "Internal error- Server connection terminated".

 

Can anyone help me out on resolving this issue? Appreciate it!

 

Thanks,

RR

  • FDHR_Eric_Feng
    FDHR_Eric_Feng
    15 Posts
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    Re: Rational DOORS (Sandbox)- Internal Error

    ‏2013-08-08T16:13:33Z  in response to FN0A_Ranjini_R

    Hi RR,

      I think the issue is firewall block some outbound port from your computer to the sandbox. 

      Yes, the "Start the sandbox session now" will open a different URL like http://204.90.115.220:10071/Citrix/MetaFrame/default/login.aspx depend on which Sandbox assign to you. For this example, the port 10071 can not be block.

      You may try request again. If you still can't  bypass the firewall, you could email  cfeng AT us.ibm.com , we may provide you an Sandbox that can pass  the firewall. 

    Thanks,

    Chien

  • FDHR_Eric_Feng
    FDHR_Eric_Feng
    15 Posts
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    Re: Rational DOORS (Sandbox)- Internal Error

    ‏2013-09-17T21:42:25Z  in response to FN0A_Ranjini_R

    Hi, Ranjini,

      Just let you know we update the Sandbox landing page. Now it  use standard port number 80 so you should be able to  see the sandbox landing page. You may need use HTML5 client method to bypass the firewall for accessing the VM.

    Thanks,

    Chien