We've recently upgraded an DOORS database to version 9.5.1 (server). Since this upgrade it is not possible anymore to display a compressed HTML help file using function helpOnEx(). The related line of code is as follows:
helpOnEx( myWindow, helpFile, mapID )
Parameter helpFile contains the full path to the chm file, mapID the index where to jump within the help file. myWindow is the parent window.
Calling help files in this way still works perfectly on a DOORS 9.4 server. When working on the 9.5.1 server the Windows help window does not open. There is no error notification. The code execution just continues. We can confirm this issue on 9.1, 9.3 and 9.4 DOORS clients, that connect to the 9.5.1 server.
I've seen that IBM changed the DOORS help from chm to Eclipse. Does this also affect function helpOnEx(), which is rarely documented?
Any ideas how to solve this issue?