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Topic
  • 2 replies
  • Latest Post - ‏2013-05-16T19:54:12Z by frankb
Demonic240
Demonic240
26 Posts

Pinned topic Show all Catalog Offerings by default?

‏2013-05-08T15:45:16Z |

Hi all,

We are currently running Service Request Manager 7.2 and my Director has asked that we make all offerings in our Self Service Offering Catalog show by default. Currently, when you go to the catalog, no items show by default and our end users have to click on the "View All Offerings" link to see the list of offerings. Ideally, we'd like for them to either use the search function or click through the classifications to help locate the appropriate offerings, but they're teaching each other to just click on the button and ignoring the training we've given them.

Is there a way to invoke an event when the page first loads? And if so, what type of issues could this potentially cause later on? We currently only have 8 offerings, but will be adding another 4-5 in the upcoming weeks.

 

Thanks!

Updated on 2013-05-08T18:41:18Z at 2013-05-08T18:41:18Z by Demonic240
  • Demonic240
    Demonic240
    26 Posts

    Re: Show all Catalog Offerings by default?

    ‏2013-05-13T12:36:42Z  

    Does anyone know how to do this or if it's even possible?

  • frankb
    frankb
    13 Posts

    Re: Show all Catalog Offerings by default?

    ‏2013-05-16T19:54:12Z  

    Does anyone know how to do this or if it's even possible?

    Not sure if it's possible. Do you have the "Display Initially?"  box checked on the Offering definition?  Even if you do, it may not work depending on the user. I believe the algorithm is to initially present  offerings previously ordered by this user and if there are none to show the offerings with the display initial flag on.