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9 replies Latest Post - ‏2013-08-16T12:00:06Z by SaqibFarooq
SaqibFarooq
SaqibFarooq
26 Posts
ACCEPTED ANSWER

Pinned topic Customize Self Service Center

‏2013-08-13T10:21:53Z |

Hi All,

I am using IBM SmartCloud Control Desk 7.5.1.

I want to show a label (Request New Service) on Self Service Center.

As we have migrated from version 7.5 to 7.5.1. In 7.5 we have done some customization to hide it and when we migrated this label is not shown.

Now please can anyone tell me how to show the?

Your quick response will be appreciated.

Best Regards,

Saqib Farooq

  • Chief_Max
    Chief_Max
    25 Posts
    ACCEPTED ANSWER

    Re: Customize Self Service Center

    ‏2013-08-14T14:44:16Z  in response to SaqibFarooq

    Sounds like you need to get to the config.properties file and modify it.  The config.properties file is located in two places. The primary location is the home location from which the ear file is built, and it writes itself down into the secondary location during extraction. This is the location that is referred to  when the screen is painted, so one can edit it, then observe the changes without rebuilding the ear file; in other words, editing the secondary location gives you an idea of what the output will look like, with the understanding that it will be over-written when the ear file is built.

    So for permanent changes, use the primary location, possibly located here:

    ...\maximo\maximouiweb\webmodule\webclient\javascript\com\ibm\ism\pmsc\dojo

    The secondary location, for temporary changes, or for testing change:

    ...\MAXUI.ear\maximouiweb.war\webclient\javascript\com\ibm\ism\pmsc\dojo

    Or:

    ...\installedApps\maxxxxxxx\MAXIMO.ear

    • SaqibFarooq
      SaqibFarooq
      26 Posts
      ACCEPTED ANSWER

      Re: Customize Self Service Center

      ‏2013-08-15T05:12:52Z  in response to Chief_Max

      Dear Chief_Max,

      I have modified both these  files but no joy as these files can hide and unhide icons but cannot play with the links which are shown on self service center.

      Can you tell some other solution?

      Regards,

      Saqib Farooq

       

       

       

  • SaqibFarooq
    SaqibFarooq
    26 Posts
    ACCEPTED ANSWER

    Re: Customize Self Service Center

    ‏2013-08-15T06:00:36Z  in response to SaqibFarooq

    My issue has been resolved.

    Thanks a lot for your reply.

    • Chief_Max
      Chief_Max
      25 Posts
      ACCEPTED ANSWER

      Re: Customize Self Service Center

      ‏2013-08-15T12:41:10Z  in response to SaqibFarooq

      What did you do to fix it?

      • SaqibFarooq
        SaqibFarooq
        26 Posts
        ACCEPTED ANSWER

        Re: Customize Self Service Center

        ‏2013-08-15T12:51:43Z  in response to Chief_Max

        User was not properly authorized in security group setting.

        I have assigned the accesses and it works.

         

         

         

         

        • Chief_Max
          Chief_Max
          25 Posts
          ACCEPTED ANSWER

          Re: Customize Self Service Center

          ‏2013-08-15T18:38:26Z  in response to SaqibFarooq

          I see. Thanks for the follow-up, and good luck!

          • SaqibFarooq
            SaqibFarooq
            26 Posts
            ACCEPTED ANSWER

            Re: Customize Self Service Center

            ‏2013-08-16T07:35:04Z  in response to Chief_Max

            SCCD when create service request from self service center all fields are read only, can i enable them ?

            i want user to enter some details about SR before submitting it, how can i solve this issue ?

            Note : the image attached shows the read only fields which i want to enable

            • frankb
              frankb
              13 Posts
              ACCEPTED ANSWER

              Re: Customize Self Service Center

              ‏2013-08-16T11:51:46Z  in response to SaqibFarooq

              You will need to create a service-desk offering with some input attributes.  Your image shows an Offering called "Request a Report" with an empty description and no input attributes. In the Offering application you can add attributes tot he Offering