Topic
  • 8 replies
  • Latest Post - ‏2014-02-26T18:18:05Z by mkearns
mkearns
mkearns
10 Posts

Pinned topic Mac OS X Computers are Duplicating/Quadruplicating

‏2014-02-20T17:58:58Z |

We are seeing Mac OS X computer systems repeating computer records in console every 15-mins. Please note, we have a "BESComputerRemover" running as an hourly script that trims the duplicates. In total, we normally see a Mac OS X System (10.6 through 10.9) 2x's, 3x's, or even 4x's.

I've had the field tech, uninstall, install the new 9.0787.0 client and restart. However, there's no change and the duplication continues. 

Examining the client logs (/Library/Application Support/Bigfix/BES Agent/__BESData/__Global/Log) , we see: 

Client authentication setup failed: 15CertVerifyError

Any ideas?

  • jgstew
    jgstew
    56 Posts

    Re: Mac OS X Computers are Duplicating/Quadruplicating

    ‏2014-02-20T18:22:24Z  

     

    This definitely should not be happening, and we don't see this in our environment. 

    It sounds like it may be duplicating every time it reports in or something like that.

     

    Does this happen to ALL of your OS X systems, or only some of them?

    What version are your relays and root server?

  • jgstew
    jgstew
    56 Posts

    Re: Mac OS X Computers are Duplicating/Quadruplicating

    ‏2014-02-20T18:23:42Z  

    Also, are you using DeepFreeze by chance? or any other management tools?

  • mkearns
    mkearns
    10 Posts

    Re: Mac OS X Computers are Duplicating/Quadruplicating

    ‏2014-02-20T21:32:11Z  
    • jgstew
    • ‏2014-02-20T18:22:24Z

     

    This definitely should not be happening, and we don't see this in our environment. 

    It sounds like it may be duplicating every time it reports in or something like that.

     

    Does this happen to ALL of your OS X systems, or only some of them?

    What version are your relays and root server?

    It's not all of the Macs, 195 are duplicating regularly out of 2370 macs total.

    None are using a deep freeze-type. The other management tool used is Apple's Remote Desktop.

    Our Relays, Root Server, and Clients are all on 9.0.787.0

    The Client's firewall has been disabled too.

     

    Please let me know any other thoughts or suggestions!

  • ShaneFPS
    ShaneFPS
    1 Post

    Re: Mac OS X Computers are Duplicating/Quadruplicating

    ‏2014-02-20T22:28:58Z  

    I don't have an answer, but we have 600 macs at our location. I'm just here for moral support :)

  • jgstew
    jgstew
    56 Posts

    Re: Mac OS X Computers are Duplicating/Quadruplicating

    ‏2014-02-21T14:50:39Z  
    • mkearns
    • ‏2014-02-20T21:32:11Z

    It's not all of the Macs, 195 are duplicating regularly out of 2370 macs total.

    None are using a deep freeze-type. The other management tool used is Apple's Remote Desktop.

    Our Relays, Root Server, and Clients are all on 9.0.787.0

    The Client's firewall has been disabled too.

     

    Please let me know any other thoughts or suggestions!

    From your original description, it does not sound like this is only happening with specific OS X versions, but any from 10.6 through 10.9. 

    I'd suggest trying to very thoroughly uninstall the BES Client and clean up well, then try the latest 8.2.x BES client to see if that prevents this from happening. This might not be an ideal configuration, but it should work without issue for 10.6 through 10.8 machines and it would be an interesting troubleshooting measure.

    Is there anything else common between these machines? Are the machines with the issue behind the same Firewall? Router? Switch? Proxy?  Anything you can find in common would be helpful.

  • AlanM
    AlanM
    10 Posts

    Re: Mac OS X Computers are Duplicating/Quadruplicating

    ‏2014-02-21T21:27:49Z  

    Can you check the masthead on a replicating Mac with the masthead on the deployment?

    I have seen a few times where the masthead used during install was a very old one and one the server doesn't recognize anymore. The masthead on the Mac is located at /Library/Application Support/Bigfix/BES Agent/actionsite.afxm

    You could try replacing that masthead with the one from the server or a working Mac and see if the issue goes away. I'd save the original so we might be able to determine what went wrong.

  • mkearns
    mkearns
    10 Posts

    Re: Mac OS X Computers are Duplicating/Quadruplicating

    ‏2014-02-26T18:14:59Z  
    • ShaneFPS
    • ‏2014-02-20T22:28:58Z

    I don't have an answer, but we have 600 macs at our location. I'm just here for moral support :)

    Thanks! I can always use the support! :-)

  • mkearns
    mkearns
    10 Posts

    Re: Mac OS X Computers are Duplicating/Quadruplicating

    ‏2014-02-26T18:18:05Z  
    • AlanM
    • ‏2014-02-21T21:27:49Z

    Can you check the masthead on a replicating Mac with the masthead on the deployment?

    I have seen a few times where the masthead used during install was a very old one and one the server doesn't recognize anymore. The masthead on the Mac is located at /Library/Application Support/Bigfix/BES Agent/actionsite.afxm

    You could try replacing that masthead with the one from the server or a working Mac and see if the issue goes away. I'd save the original so we might be able to determine what went wrong.

    Good idea, I'll try doing a thorough uninstall, then install using the same masthead as our server. I'll test this on a few Mac OS X endpoints and monitor their results.