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  • 1 reply
  • Latest Post - ‏2018-09-25T14:18:21Z by Tony Narduzzi
thayalan02
thayalan02
10 Posts

Pinned topic Spectrum Control Licensed User

‏2018-09-25T03:38:24Z |

Dear All,

 

Need advice on the IBM Spectrum Insights user. Currently we install Spectrum Control Insights Pro. By right when admin add the new user with given privilege as LICENSED USER, that person should able to (Open/Close Case). But what was happen, after user created, the new user need request via Forum or mail to support to allow that person to Open/Close case. This should not been happen. As mention the new user able to manage the case after the admin give that privilege.

 

Why even admin give the privilege as licensed User and the new user still need to get the permission from support. Please refer the attach.

 

Appreciated 

  • Tony Narduzzi
    Tony Narduzzi
    76 Posts
    ACCEPTED ANSWER

    Re: Spectrum Control Licensed User

    ‏2018-09-25T14:18:21Z  

    Hello,

    Please open a support case at www.ibm.com/mysupport and we will investigate what happened with the user(s) that you are having problems with. 

     

    Thanks.

  • Tony Narduzzi
    Tony Narduzzi
    76 Posts

    Re: Spectrum Control Licensed User

    ‏2018-09-25T14:18:21Z  

    Hello,

    Please open a support case at www.ibm.com/mysupport and we will investigate what happened with the user(s) that you are having problems with. 

     

    Thanks.