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1 reply Latest Post - ‏2013-09-03T15:39:49Z by atess
GabrielSLNG
GabrielSLNG
1 Post
ACCEPTED ANSWER

Pinned topic Unable to send Incident Details through Communication Templates

‏2013-09-02T07:45:54Z |

Hi,

 

I am unable to find the appropriate field to be able to send an Incident Detail under Tivoli Cloud Desk via the Communications Template.

For the general description, I am able to use :description tag but I am unable to find a similar tag to use for details.

 

Can anyone advice?

 

 

Regards,

Gabriel

  • atess
    atess
    21 Posts
    ACCEPTED ANSWER

    Re: Unable to send Incident Details through Communication Templates

    ‏2013-09-03T15:39:49Z  in response to GabrielSLNG

    Typically, for a description where a details section exists the field  for details is :description_longdescription.  There should be an icon to the side of the test box in communication Template that looks like a drill down. This will show you the fields that are available to be used in the communication template.