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  • 1 reply
  • Latest Post - ‏2019-08-01T20:24:00Z by Tony Narduzzi
chimes
chimes
1 Post

Pinned topic Unable to add user to storage insights

‏2019-08-01T18:45:09Z | insights storage

Hello,

 

I have successfully added several users to storage insights, but I am not able to add Al Barth. He sent me a screen shot of his IBM ID and email, but I continue to get the "Error adding user 'al.barth@fiserv.com' to 'IBM Storage Insights' subscription. Reason: The users email address is not in the correct email format."

  • Tony Narduzzi
    Tony Narduzzi
    76 Posts

    Re: Unable to add user to storage insights

    ‏2019-08-01T20:24:00Z  

    Hello,

    Please open a support case so that we can handle this problem more effectively.  I need to be sure that I know which Storage Insights instance this applies to and I may need more information from you that we should not share in a public forum.

     

    Please open the support case at ibm.com/mysupport.

     

    Thanks.

    Tony Narduzzi