Then I deploy CPM 10.6 SP2 to some of my clients, alle steps in the actions script comples BUT the task end in status FAILED and CPM is NOT installed correct....
What the hell to do?
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- 2013-10-29T08:55:02Z by Xie_Ran91
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Pinned topic CPm deploy - completed - failed
2013-10-25T11:47:05Z
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Updated on 2013-10-25T11:47:11Z at 2013-10-25T11:47:11Z by skuumm
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Re: CPm deploy - completed - failed
2013-10-25T22:52:55Z in response to skuummCheck the client log to see what the return code from the installer was.
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Re: CPm deploy - completed - failed
2013-10-28T09:12:59Z in response to Tim.Ricesorry, my mistake... the task ends in "failed" state
it fails on this step:
Failed waithidden "{download path "TMCPMInstaller.exe"}" -f "multi-language" -i "{name of drive of system folder & "\" & following text of last "\" of value of variable "ProgramFiles" of environment & "\Trend Micro"}"
The task is workning just fine on other maschines-.
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Re: CPm deploy - completed - failed
2013-10-28T10:00:11Z in response to Tim.RiceNow we also have the issue with all steped "completed" but the program is not installed. errorcode 5
Core Protection Module - Endpoint Deploy (Version 10.6 Service Pack 2)
COMPUTER
Summary
The action failed.
This action has been applied 1 time and will not be applied again.Status Failed Start Time 28-10-2013 10:55:24 End Time 28-10-2013 10:56:03 Exit Code 5 Action Script Execution Detail
Completed // action script to deploy CPM Endpoint application Completed begin prefetch block Completed if {x64 of operating system} Completed add prefetch item name=TMCPMInstaller.exe sha1=2034f356a8a2f18c0af7799ec63bbc10dfa0485b size=131720166 url=http://esp-download.trendmicro.com/download/cpm/TMCPMInstaller_x64_10.6.0.3014_en.exe Completed else Completed // add prefetch item for 32-bit installer Completed add prefetch item name=TMCPMInstaller.exe sha1=6bebc7cd3e2de6e619d08d4984a907efd7fcad54 size=114434959 url=http://esp-download.trendmicro.com/download/cpm/TMCPMInstaller_x86_10.6.0.3014_en.exe Completed endif Completed end prefetch block Completed // specify custom install path Completed action parameter query "install_path" with description "Specify an installation path%0A%0AFor default installation path, leave blank" Completed // *** CHECK *** Action fails here if install path contains %environment_variables% OR illegal characters " ? * | / < > and : Completed // OR if the path has no drive letter specified, i.e. "\folder1\folder2" Completed continue if {(if (it = "") then (true) else ((not exists matches (regular expression "[%25%22?*|/<>:]") of it) of ((parenthesized part 3 of matches (regular expression "^(\w+)\:(\\)?(.*)$") of it) as string) of (if (it starts with "%22" AND it ends with "%22") then ((preceding text of position (length of it - 1) of it) of (following text of position 1 of it) of it) else (it)))) of ((parameter "install_path" of action) as string)} Completed // *** CHECK *** Action fails here if default install path ("") OR custom install path does not contain a valid drive that meets minimum 700 MB space requirement Completed continue if {(if (it = "") then (exists it whose (type of it = "DRIVE_FIXED" AND free space of it >= 700*1024*1024) of (drive of parent folder of client)) else (if (exists parenthesized part 2 of matches (regular expression "^(\%22)?(\w)\:") of it) then ((exists drive it whose (type of it = "DRIVE_FIXED" AND free space of it >= 700*1024*1024)) of ((parenthesized part 2 of matches (regular expression "^(\%22)?(\w)\:") of it as string) & ":")) else (false))) of ((parameter "install_path" of action) as string)} Completed //delete CPMInstallResult.log Completed delete "{pathname of windows folder}\CPMInstallResult.log" Completed //rename temp file(if exist) at SYSTEMDRIVE before running installer Completed if {exist file ((value of variable "SYSTEMDRIVE" of environment) & "\" & "temp")} Completed move {((value of variable "SYSTEMDRIVE" of environment) & "\" & "temp")} {((value of variable "SYSTEMDRIVE" of environment) & "\" & "temp_trendmicrocpm")} Completed endif Completed continue if { not exist file ((value of variable "SYSTEMDRIVE" of environment) & "\" & "temp")} Completed // run installer. To avoid a Windows API bug, the -i option should always be the last one Completed if {((parameter "install_path" of action)) as string = ""} Completed // default path Completed if {version of client < "8.0"} Completed waithidden "{download path "TMCPMInstaller.exe"}" -l "en" -i "{name of drive of system folder & "\" & following text of last "\" of value of variable "ProgramFiles" of environment & "\Trend Micro"}" Completed else Completed waithidden "{download path "TMCPMInstaller.exe"}" -f "multi-language" -i "{name of drive of system folder & "\" & following text of last "\" of value of variable "ProgramFiles" of environment & "\Trend Micro"}" Completed endif Completed else Completed // custom path Completed if {version of client < "8.0"} Completed waithidden "{download path "TMCPMInstaller.exe"}" -l "en" -i "{(if (exists substring between "%22" of it) then (substring between "%22" of it) else (it)) of ((parameter "install_path" of action) as string)}" Completed else Completed waithidden "{download path "TMCPMInstaller.exe"}" -f "multi-language" -i "{(if (exists substring between "%22" of it) then (substring between "%22" of it) else (it)) of ((parameter "install_path" of action) as string)}" Completed endif Completed endif Completed // Apply default ondemand.ini [on demand settings wizard] Completed delete ondemand.ini Completed delete "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\ondemand.ini" Completed createfile until __DONE Completed [Scan Now Configuration] Completed Enable = 1 Completed ScanAllFiles = 1 Completed IntelliScan = 1 Completed ExtList = Completed ScanCompressed = 1 Completed CompressedLayer = 2 Completed ScanBoot = 1 Completed IntelliTrap = 1 Completed ScanSpeed = 1 Completed EnableExclusion = 1 Completed ActiveAction = 1 Completed EnableUniAct = 1 Completed BkUpIfClean = 1 Completed MoveDir = {value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string}\Quarantine Completed CleanFailedMoveDir = {value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string}\Quarantine Completed Completed [Scan Now Configuration Ex] Completed ExcludeTrendProduct = 1 Completed ExcludedFolder = Completed ExcludedFile = Completed ExcludedExt = Completed Completed [Spyware Scan Now Configuration] Completed Enable = 1 Completed ActionType = 1 Completed __DONE Completed copy __createfile "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\ondemand.ini" Completed waithidden "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\TMCPMCLI.exe" CONFIG -i "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\ondemand.ini" Completed regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM]" "SetDefaultScanSettingsActionID"="{id of active action}" Completed // Apply default realtime.ini [real-time settings wizard] Completed delete realtime.ini Completed delete "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\realtime.ini" Completed createfile until __DONE Completed [Real Time Scan Configuration] Completed Enable = 1 Completed ScanIncoming = 1 Completed ScanOutgoing = 1 Completed ScanAllFiles = 1 Completed IntelliScan = 1 Completed ExtList = Completed ScanShutdown = 0 Completed ScanNetwork = 0 Completed ScanCompressed = 1 Completed CompressedLayer = 2 Completed IntelliTrap = 1 Completed EnableExclusion = 1 Completed ActiveAction = 1 Completed EnableUniAct = 1 Completed BkUpIfClean = 1 Completed MoveDir = {value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string}\Quarantine Completed CleanFailedMoveDir = {value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string}\Quarantine Completed Completed [Spyware Real Time Scan Configuration] Completed Enable = 1 Completed ActionType = 1 Completed Completed [Real Time Scan Configuration Ex] Completed ExcludeTrendProduct = 1 Completed ExcludedFolder = {(concatenation "|" of ((if (exists regapp "besclient.exe") then (pathname of parent folder of regapp "besclient.exe" as string & "\__BESData") else "C:\Program Files\BigFix Enterprise\BES Client\__BESData") ; (if (exists regapp "besrelay.exe") then (pathname of parent folder of regapp "besrelay.exe" as string) else "C:\Program Files\BigFix Enterprise\BES Relay") ; (if (exists value "EnterpriseServerFolder" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\Enterprise Server" of registry) then (value "EnterpriseServerFolder" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\Enterprise Server" of registry as string) else "C:\Program Files\BigFix Enterprise\BES Server") ; (if (exists value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry) then (value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string) else "C:\Program Files\Trend Micro\Core Protection Module") ; (if (exists value "InstallPath" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPMsrv" of registry) then (value "InstallPath" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPMsrv" of registry as string) else "C:\Program Files\Trend Micro\Core Protection Module Server")))} Completed ExcludedFile = Completed ExcludedExt = Completed __DONE Completed copy __createfile "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\realtime.ini" Completed waithidden "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\TMCPMCLI.exe" CONFIG -i "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\realtime.ini" Completed regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM]" "SetCPMRealTimeSettingsActionID"="{id of active action}" Completed // Apply default global.ini [global settings wizard] Completed delete global.ini Completed delete "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\global.ini" Completed createfile until __DONE Completed [Global Setting] Completed GlobalLargeCompressedFileScanSetting = 1 Completed MaximumExtractFileSize = 2 Completed CompressedFileCount = 100 Completed OleLayer = 3 Completed ExcludeExchangeStore = 1 Completed ZipCleanOnOff = 0 Completed EnableAssessment = 0 Completed CookieScanner = 0 Completed DiskReserved = 60 Completed __DONE Completed copy __createfile "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\global.ini" Completed waithidden "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\TMCPMCLI.exe" CONFIG -i "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\global.ini" Completed regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM]" "SetCPMGlobalSettingsActionID"="{id of active action}" Completed // Switch Site for beta and production Completed if {(name of current site as string as lowercase) contains "beta"} Completed // Switch opr AU to pre-opr AU for beta Completed regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\AuUpdater]" "CloudUrl"="http://esp-p.pre-opr-au.trendmicro.com/activeupdate" Completed // Switch BigFix compliance for beta Completed regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\BigFixCompliance\License]" "SiteName"="Trend Core Protection Module BETA" Completed regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\BigFixCompliance\License]" "SiteURL"="http://sync.bigfix.com/cgi-bin/bfgather/trendcpmbeta" Completed else Completed // recovery pre-opr AU to opr AU for CPM 10.5 beta Completed regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\AuUpdater]" "CloudUrl"="http://esp-p.activeupdate.trendmicro.com/activeupdate" Completed // recovery BigFix compliance for CPM 10.5 beta Completed regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\BigFixCompliance\License]" "SiteName"="Trend Core Protection Module" Completed regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\BigFixCompliance\License]" "SiteURL"="http://sync.bigfix.com/cgi-bin/bfgather/trendcpm" Completed endif Completed waithidden "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\BigFixLicenseChecker.exe" Completed // set install time. Completed regset "[HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\CPM\client]" "InstallTime"="{apparent registration server time}" Completed // Enable Endpoint Autoupdate automatically Completed if {(exists key "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" whose (exists value "Application Path" whose (exists (it as folder) whose (exists file "TMCPMAuUpdater.exe" of it)) of it) of registry) AND (not exists setting "CPM_InRollbackState" whose (exists value whose (it as integer = 1) of it) of client) AND ((exists key "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc." whose (exists value "ProgramVer" whose (it as string as version >= "1.5") of it) of registry))} Completed // Windows: Set flag Completed regset "[HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\CPM\client]" "EnableAutoUpdate"=dword:00000001 Completed //Unsubscribe the custom site if the site has been subscribed. Completed if {exists site "CustomSite_FileOnlyCustomSite_CPMAutoUpdate"} Completed custom site unsubscribe CustomSite_FileOnlyCustomSite_CPMAutoUpdate on "{parameter "action issue date" of action}" Completed endif Completed // Subscribe to Custom Site Completed custom site subscribe CustomSite_FileOnlyCustomSite_CPMAutoUpdate as "FileOnlyCustomSite_CPMAutoUpdate" on "{parameter "action issue date" of action}" Completed //End - Enable Endpoint Autoupdate automatically Completed endif Completed // if necessary, reboot the machine. Completed if {x64 of operating system} Completed if {(exists key "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\HIPS" whose (exists value "NeedRebootForDrivers" of it) of x64 registry) OR (exists key "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\HIPS" whose (exists value "NeedRebootForDrivers" of it) of registry) OR (exists key "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Volatile" of registry)} Completed // reboot Completed action requires restart {"CPM_DEPLOY"} Completed else Completed //in case of any pending file rename operations Completed //action may require restart {"CPM_DEPLOY"} Completed endif Completed else Completed if {(exists key "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\HIPS" whose (exists value "NeedRebootForDrivers" of it) of registry) OR (exists key "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Volatile" of registry)} Completed // reboot Completed action requires restart {"CPM_DEPLOY"} Completed else Completed //in case of any pending file rename operations Completed //action may require restart {"CPM_DEPLOY"} Completed endif Completed endif Completed // OfficeScan installation reboot check Completed if {(exists file "CPMInstallResult.log" whose (exists line whose (it as string contains "Status=6") of it) of windows folder)} Completed action requires restart {"CPM_DEPLOY"} Completed endif -
ACCEPTED ANSWER
Re: CPm deploy - completed - failed
2013-10-28T10:18:37Z in response to skuummExit Code - 5 basically means "A newer version of Core Protection Module exists"
You probably need to check C:\Windows\CPMInstallResult.log for detailed reason.
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ACCEPTED ANSWER
Re: CPm deploy - completed - failed
2013-10-28T10:52:53Z in response to Xie_Ran91the CPMInstallResult file gives just the following:
[InstallResult]StartTime=2013/10/28 10:55:50Status=0Error=-13FinishTime=2013/10/28 10:56:15-
ACCEPTED ANSWER
Re: CPm deploy - completed - failed
2013-10-29T03:31:53Z in response to skuummError = -13 means "Unknown Error"
You will need to check CPMInstall.log ClnExtor.log ComUninst.log OFCNT.log under %Windows% directory for more details in this case.
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ACCEPTED ANSWER
Re: CPm deploy - completed - failed
2013-10-29T07:59:42Z in response to Xie_Ran91Hereby Log files, I doen't find anything special----
Attachments
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- CPMISSetup.log
- 86 B
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- ClnExtor.log
- 1 KB
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- CPMDebug.log
- 249 B
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- CPMInstallResult.log
- 101 B
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- CPMInstall.log
- 155 KB
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ACCEPTED ANSWER
Re: CPm deploy - completed - failed
2013-10-29T08:55:02Z in response to skuummThis seems to be a bit complicated. You'd better open a support ticket.
Looks like you have installed an older version before and you are upgrading it.
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