Check the client log to see what the return code from the installer was.

• Tim.Rice 110000PFYE
• ‏2013-10-25T22:52:55Z

Check the client log to see what the return code from the installer was.

More...

sorry, my mistake... the task ends in "failed" state

it fails on this step:

The task is workning just fine on other maschines-.

• Tim.Rice 110000PFYE
• ‏2013-10-25T22:52:55Z

Check the client log to see what the return code from the installer was.

More...

Now we also have the issue with all steped "completed" but the program is not installed. errorcode 5

• skuumm 270006P3JY
• ‏2013-10-28T10:00:11Z

Now we also have the issue with all steped "completed" but the program is not installed. errorcode 5

 

 

Core Protection Module - Endpoint Deploy (Version 10.6 Service Pack 2)

COMPUTER

Summary

The action failed.
This action has been applied 1 time and will not be applied again.

Status	Failed
Start Time	28-10-2013 10:55:24
End Time	28-10-2013 10:56:03
Exit Code	5

Action Script Execution Detail

Completed	// action script to deploy CPM Endpoint application
Completed	begin prefetch block
Completed	if {x64 of operating system}
Completed	add prefetch item name=TMCPMInstaller.exe sha1=2034f356a8a2f18c0af7799ec63bbc10dfa0485b size=131720166 url=http://esp-download.trendmicro.com/download/cpm/TMCPMInstaller_x64_10.6.0.3014_en.exe
Completed	else
Completed	// add prefetch item for 32-bit installer
Completed	add prefetch item name=TMCPMInstaller.exe sha1=6bebc7cd3e2de6e619d08d4984a907efd7fcad54 size=114434959 url=http://esp-download.trendmicro.com/download/cpm/TMCPMInstaller_x86_10.6.0.3014_en.exe
Completed	endif
Completed	end prefetch block
Completed	// specify custom install path
Completed	action parameter query "install_path" with description "Specify an installation path%0A%0AFor default installation path, leave blank"
Completed	// *** CHECK *** Action fails here if install path contains %environment_variables% OR illegal characters " ? * | / < > and :
Completed	// OR if the path has no drive letter specified, i.e. "\folder1\folder2"
Completed	continue if {(if (it = "") then (true) else ((not exists matches (regular expression "[%25%22?*|/<>:]") of it) of ((parenthesized part 3 of matches (regular expression "^(\w+)\:(\\)?(.*)$") of it) as string) of (if (it starts with "%22" AND it ends with "%22") then ((preceding text of position (length of it - 1) of it) of (following text of position 1 of it) of it) else (it)))) of ((parameter "install_path" of action) as string)}
Completed	// *** CHECK *** Action fails here if default install path ("") OR custom install path does not contain a valid drive that meets minimum 700 MB space requirement
Completed	continue if {(if (it = "") then (exists it whose (type of it = "DRIVE_FIXED" AND free space of it >= 700*1024*1024) of (drive of parent folder of client)) else (if (exists parenthesized part 2 of matches (regular expression "^(\%22)?(\w)\:") of it) then ((exists drive it whose (type of it = "DRIVE_FIXED" AND free space of it >= 700*1024*1024)) of ((parenthesized part 2 of matches (regular expression "^(\%22)?(\w)\:") of it as string) & ":")) else (false))) of ((parameter "install_path" of action) as string)}
Completed	//delete CPMInstallResult.log
Completed	delete "{pathname of windows folder}\CPMInstallResult.log"
Completed	//rename temp file(if exist) at SYSTEMDRIVE before running installer
Completed	if {exist file ((value of variable "SYSTEMDRIVE" of environment) & "\" & "temp")}
Completed	move {((value of variable "SYSTEMDRIVE" of environment) & "\" & "temp")} {((value of variable "SYSTEMDRIVE" of environment) & "\" & "temp_trendmicrocpm")}
Completed	endif
Completed	continue if { not exist file ((value of variable "SYSTEMDRIVE" of environment) & "\" & "temp")}
Completed	// run installer. To avoid a Windows API bug, the -i option should always be the last one
Completed	if {((parameter "install_path" of action)) as string = ""}
Completed	// default path
Completed	if {version of client < "8.0"}
Completed	waithidden "{download path "TMCPMInstaller.exe"}" -l "en" -i "{name of drive of system folder & "\" & following text of last "\" of value of variable "ProgramFiles" of environment & "\Trend Micro"}"
Completed	else
Completed	waithidden "{download path "TMCPMInstaller.exe"}" -f "multi-language" -i "{name of drive of system folder & "\" & following text of last "\" of value of variable "ProgramFiles" of environment & "\Trend Micro"}"
Completed	endif
Completed	else
Completed	// custom path
Completed	if {version of client < "8.0"}
Completed	waithidden "{download path "TMCPMInstaller.exe"}" -l "en" -i "{(if (exists substring between "%22" of it) then (substring between "%22" of it) else (it)) of ((parameter "install_path" of action) as string)}"
Completed	else
Completed	waithidden "{download path "TMCPMInstaller.exe"}" -f "multi-language" -i "{(if (exists substring between "%22" of it) then (substring between "%22" of it) else (it)) of ((parameter "install_path" of action) as string)}"
Completed	endif
Completed	endif
Completed	// Apply default ondemand.ini [on demand settings wizard]
Completed	delete ondemand.ini
Completed	delete "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\ondemand.ini"
Completed	createfile until __DONE
Completed	[Scan Now Configuration]
Completed	Enable = 1
Completed	ScanAllFiles = 1
Completed	IntelliScan = 1
Completed	ExtList =
Completed	ScanCompressed = 1
Completed	CompressedLayer = 2
Completed	ScanBoot = 1
Completed	IntelliTrap = 1
Completed	ScanSpeed = 1
Completed	EnableExclusion = 1
Completed	ActiveAction = 1
Completed	EnableUniAct = 1
Completed	BkUpIfClean = 1
Completed	MoveDir = {value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string}\Quarantine
Completed	CleanFailedMoveDir = {value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string}\Quarantine
Completed
Completed	[Scan Now Configuration Ex]
Completed	ExcludeTrendProduct = 1
Completed	ExcludedFolder =
Completed	ExcludedFile =
Completed	ExcludedExt =
Completed
Completed	[Spyware Scan Now Configuration]
Completed	Enable = 1
Completed	ActionType = 1
Completed	__DONE
Completed	copy __createfile "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\ondemand.ini"
Completed	waithidden "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\TMCPMCLI.exe" CONFIG -i "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\ondemand.ini"
Completed	regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM]" "SetDefaultScanSettingsActionID"="{id of active action}"
Completed	// Apply default realtime.ini [real-time settings wizard]
Completed	delete realtime.ini
Completed	delete "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\realtime.ini"
Completed	createfile until __DONE
Completed	[Real Time Scan Configuration]
Completed	Enable = 1
Completed	ScanIncoming = 1
Completed	ScanOutgoing = 1
Completed	ScanAllFiles = 1
Completed	IntelliScan = 1
Completed	ExtList =
Completed	ScanShutdown = 0
Completed	ScanNetwork = 0
Completed	ScanCompressed = 1
Completed	CompressedLayer = 2
Completed	IntelliTrap = 1
Completed	EnableExclusion = 1
Completed	ActiveAction = 1
Completed	EnableUniAct = 1
Completed	BkUpIfClean = 1
Completed	MoveDir = {value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string}\Quarantine
Completed	CleanFailedMoveDir = {value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string}\Quarantine
Completed
Completed	[Spyware Real Time Scan Configuration]
Completed	Enable = 1
Completed	ActionType = 1
Completed
Completed	[Real Time Scan Configuration Ex]
Completed	ExcludeTrendProduct = 1
Completed	ExcludedFolder = {(concatenation "|" of ((if (exists regapp "besclient.exe") then (pathname of parent folder of regapp "besclient.exe" as string & "\__BESData") else "C:\Program Files\BigFix Enterprise\BES Client\__BESData") ; (if (exists regapp "besrelay.exe") then (pathname of parent folder of regapp "besrelay.exe" as string) else "C:\Program Files\BigFix Enterprise\BES Relay") ; (if (exists value "EnterpriseServerFolder" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\Enterprise Server" of registry) then (value "EnterpriseServerFolder" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\Enterprise Server" of registry as string) else "C:\Program Files\BigFix Enterprise\BES Server") ; (if (exists value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry) then (value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string) else "C:\Program Files\Trend Micro\Core Protection Module") ; (if (exists value "InstallPath" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPMsrv" of registry) then (value "InstallPath" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPMsrv" of registry as string) else "C:\Program Files\Trend Micro\Core Protection Module Server")))}
Completed	ExcludedFile =
Completed	ExcludedExt =
Completed	__DONE
Completed	copy __createfile "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\realtime.ini"
Completed	waithidden "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\TMCPMCLI.exe" CONFIG -i "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\realtime.ini"
Completed	regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM]" "SetCPMRealTimeSettingsActionID"="{id of active action}"
Completed	// Apply default global.ini [global settings wizard]
Completed	delete global.ini
Completed	delete "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\global.ini"
Completed	createfile until __DONE
Completed	[Global Setting]
Completed	GlobalLargeCompressedFileScanSetting = 1
Completed	MaximumExtractFileSize = 2
Completed	CompressedFileCount = 100
Completed	OleLayer = 3
Completed	ExcludeExchangeStore = 1
Completed	ZipCleanOnOff = 0
Completed	EnableAssessment = 0
Completed	CookieScanner = 0
Completed	DiskReserved = 60
Completed	__DONE
Completed	copy __createfile "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\global.ini"
Completed	waithidden "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\TMCPMCLI.exe" CONFIG -i "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\global.ini"
Completed	regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM]" "SetCPMGlobalSettingsActionID"="{id of active action}"
Completed	// Switch Site for beta and production
Completed	if {(name of current site as string as lowercase) contains "beta"}
Completed	// Switch opr AU to pre-opr AU for beta
Completed	regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\AuUpdater]" "CloudUrl"="http://esp-p.pre-opr-au.trendmicro.com/activeupdate"
Completed	// Switch BigFix compliance for beta
Completed	regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\BigFixCompliance\License]" "SiteName"="Trend Core Protection Module BETA"
Completed	regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\BigFixCompliance\License]" "SiteURL"="http://sync.bigfix.com/cgi-bin/bfgather/trendcpmbeta"
Completed	else
Completed	// recovery pre-opr AU to opr AU for CPM 10.5 beta
Completed	regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\AuUpdater]" "CloudUrl"="http://esp-p.activeupdate.trendmicro.com/activeupdate"
Completed	// recovery BigFix compliance for CPM 10.5 beta
Completed	regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\BigFixCompliance\License]" "SiteName"="Trend Core Protection Module"
Completed	regset "[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\BigFixCompliance\License]" "SiteURL"="http://sync.bigfix.com/cgi-bin/bfgather/trendcpm"
Completed	endif
Completed	waithidden "{(value "Application Path" of keys "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" of registry as string)}\BigFixLicenseChecker.exe"
Completed	// set install time.
Completed	regset "[HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\CPM\client]" "InstallTime"="{apparent registration server time}"
Completed	// Enable Endpoint Autoupdate automatically
Completed	if {(exists key "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM" whose (exists value "Application Path" whose (exists (it as folder) whose (exists file "TMCPMAuUpdater.exe" of it)) of it) of registry) AND (not exists setting "CPM_InRollbackState" whose (exists value whose (it as integer = 1) of it) of client) AND ((exists key "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc." whose (exists value "ProgramVer" whose (it as string as version >= "1.5") of it) of registry))}
Completed	// Windows: Set flag
Completed	regset "[HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\CPM\client]" "EnableAutoUpdate"=dword:00000001
Completed	//Unsubscribe the custom site if the site has been subscribed.
Completed	if {exists site "CustomSite_FileOnlyCustomSite_CPMAutoUpdate"}
Completed	custom site unsubscribe CustomSite_FileOnlyCustomSite_CPMAutoUpdate on "{parameter "action issue date" of action}"
Completed	endif
Completed	// Subscribe to Custom Site
Completed	custom site subscribe CustomSite_FileOnlyCustomSite_CPMAutoUpdate as "FileOnlyCustomSite_CPMAutoUpdate" on "{parameter "action issue date" of action}"
Completed	//End - Enable Endpoint Autoupdate automatically
Completed	endif
Completed	// if necessary, reboot the machine.
Completed	if {x64 of operating system}
Completed	if {(exists key "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\HIPS" whose (exists value "NeedRebootForDrivers" of it) of x64 registry) OR (exists key "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\HIPS" whose (exists value "NeedRebootForDrivers" of it) of registry) OR (exists key "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Volatile" of registry)}
Completed	// reboot
Completed	action requires restart {"CPM_DEPLOY"}
Completed	else
Completed	//in case of any pending file rename operations
Completed	//action may require restart {"CPM_DEPLOY"}
Completed	endif
Completed	else
Completed	if {(exists key "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\HIPS" whose (exists value "NeedRebootForDrivers" of it) of registry) OR (exists key "HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Volatile" of registry)}
Completed	// reboot
Completed	action requires restart {"CPM_DEPLOY"}
Completed	else
Completed	//in case of any pending file rename operations
Completed	//action may require restart {"CPM_DEPLOY"}
Completed	endif
Completed	endif
Completed	// OfficeScan installation reboot check
Completed	if {(exists file "CPMInstallResult.log" whose (exists line whose (it as string contains "Status=6") of it) of windows folder)}
Completed	action requires restart {"CPM_DEPLOY"}
Completed	endif

 

More...

Exit Code - 5 basically means "A newer version of Core Protection Module exists"

You probably need to check C:\Windows\CPMInstallResult.log for detailed reason.

• Xie_Ran91 270003B10K
• ‏2013-10-28T10:18:37Z

Exit Code - 5 basically means "A newer version of Core Protection Module exists"

You probably need to check C:\Windows\CPMInstallResult.log for detailed reason.

More...

the CPMInstallResult file gives just the following:

• skuumm 270006P3JY
• ‏2013-10-28T10:52:53Z

the CPMInstallResult file gives just the following:

[InstallResult]

StartTime=2013/10/28 10:55:50

Status=0

Error=-13

FinishTime=2013/10/28 10:56:15

 

More...

Error = -13 means "Unknown Error"

You will need to check CPMInstall.log ClnExtor.log ComUninst.log OFCNT.log under %Windows% directory for more details in this case.

• Xie_Ran91 270003B10K
• ‏2013-10-29T03:31:53Z

Error = -13 means "Unknown Error"

You will need to check CPMInstall.log ClnExtor.log ComUninst.log OFCNT.log under %Windows% directory for more details in this case.

More...

Hereby Log files, I doen't find anything special----

• skuumm 270006P3JY
• ‏2013-10-29T07:59:42Z

Hereby Log files, I doen't find anything special----

More...

This seems to be a bit complicated. You'd better open a support ticket.

Looks like you have installed an older version before and you are upgrading it.