Topic
  • 2 replies
  • Latest Post - ‏2014-07-08T11:48:45Z by JesperLarsen
RadekChan
RadekChan
8 Posts

Pinned topic Computer cannot find in web report

‏2014-04-28T03:27:52Z |

Hi,

I am having a problem that computers cannot find in web report / API. But I am able to find out the server via ComputerID in API. I am able to manage the servers in IEM console / SCA. 

I attached images for reference. Do you know what happen or you have similar case?

  • jgstew
    jgstew
    33 Posts

    Re: Computer cannot find in web report

    ‏2014-05-09T01:50:46Z  

     

    FYI, You have your root server IP in some of those screen shots.

     

    Try right clicking on the computer with the issue in the console and select "force refresh".

     

    I'd also check your permissions in WebReports, but it is odd that it does show up by computer ID, which seems to point to something other than permissions.

     

  • JesperLarsen
    JesperLarsen
    4 Posts

    Re: Computer cannot find in web report

    ‏2014-07-08T11:48:45Z  

    Try clear the web reports cache (in http://master.myTem.com/webreports?page=CacheSettings) and see if that makes the reporting server request new data for the reports.