Topic
  • 5 replies
  • Latest Post - ‏2014-04-07T07:41:48Z by Nisar533
1KQR_Raanan_Ben-Bina
1 Post

Pinned topic AirGap tool times out.

‏2013-08-22T08:22:10Z |

We use the AirGap tool to sync fixlet info.

The response file , when retrieved is about 60 MB .

Most times , when we use the tool , we get after a while :

Error : HTTP Error 18: An error occured while transferring data from the server: transfer closed with 11012 bytes remaining to read .

This error is replicated in every Internet connection (ADSL / Other ) . and in multiple phisical locations and on every OS (Windows XP, Windows 7 , Windows 2003 , Windows 2008R2 ...) .

How can we debug this issue ?

 

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  • Nisar533
    Nisar533
    3 Posts

    Re: AirGap tool times out.

    ‏2014-04-03T07:53:29Z  

    I have the same issue as mentioned by  1KQR_Raanan_Ben-Bina. could any one help us?

     

     

  • BigFixNinja
    BigFixNinja
    13 Posts

    Re: AirGap tool times out.

    ‏2014-04-03T19:49:57Z  
    • Nisar533
    • ‏2014-04-03T07:53:29Z

    I have the same issue as mentioned by  1KQR_Raanan_Ben-Bina. could any one help us?

     

     

    How often does the problem occur?  Every time you run the Airgap tool?  Is it ever successful at getting the response file?

    The error indicates a problem with the network connectivity between the machine the Airgap tool is running from and the sync.bigfix.com content servers.

    Unfortuntely, it does not look like there is any debugging logging level that can be enabled.

    A Wireshark (http://www.wireshark.org/) packet capture may help to trace why there is a timeout occurring.

    You may have been trying to run the Airgap tool at a time the sync servers were experiencing problems or bottlenecks.

    Have you tried running the Airgap tool from a different machine that can connect to the Internet?

    Airgap Tool Documentation:  https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Endpoint%20Manager/page/Installing%20in%20an%20Air-Gapped%20Network

     

    Thank you,
    IBM Endpoint Manager Support

  • Nisar533
    Nisar533
    3 Posts

    Re: AirGap tool times out.

    ‏2014-04-04T07:38:36Z  

    How often does the problem occur?  Every time you run the Airgap tool?  Is it ever successful at getting the response file?

    The error indicates a problem with the network connectivity between the machine the Airgap tool is running from and the sync.bigfix.com content servers.

    Unfortuntely, it does not look like there is any debugging logging level that can be enabled.

    A Wireshark (http://www.wireshark.org/) packet capture may help to trace why there is a timeout occurring.

    You may have been trying to run the Airgap tool at a time the sync servers were experiencing problems or bottlenecks.

    Have you tried running the Airgap tool from a different machine that can connect to the Internet?

    Airgap Tool Documentation:  https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Endpoint%20Manager/page/Installing%20in%20an%20Air-Gapped%20Network

     

    Thank you,
    IBM Endpoint Manager Support

    Dear GreenEagleLeader,

    Thanks for your reply.

    I am trying to generate response file of Air Gap request from last three weeks on different machines from different sites, but getting the same error message "Air Gap times out" or sometimes "Error: Unexpected HTTP response: 403 Forbidden". i have attached the screen shot of Error Message.

    Thanks in Advance.

    Regards

    Nisar

  • BigFixNinja
    BigFixNinja
    13 Posts

    Re: AirGap tool times out.

    ‏2014-04-04T22:35:26Z  
    • Nisar533
    • ‏2014-04-04T07:38:36Z

    Dear GreenEagleLeader,

    Thanks for your reply.

    I am trying to generate response file of Air Gap request from last three weeks on different machines from different sites, but getting the same error message "Air Gap times out" or sometimes "Error: Unexpected HTTP response: 403 Forbidden". i have attached the screen shot of Error Message.

    Thanks in Advance.

    Regards

    Nisar

    See my questions in the previous post.  Please provide more information.  Thank you.

  • Nisar533
    Nisar533
    3 Posts

    Re: AirGap tool times out.

    ‏2014-04-07T07:41:48Z  

    See my questions in the previous post.  Please provide more information.  Thank you.

    Thanks for your reply.

    Ans1. I am facing this problem from last three weeks.

    Ans2. mostly i download the updates by Air Gap tool but sometime i connect the TEM server with internet directly to keep the TEM updated.

    Ans3. yes , i have generated Ari Gap response file three time successfully, but at forth time I am getting this error.

    Ans4. I have run Air Gap tool on different machines but getting the same error message.

    Regards

    Nisar