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Pinned topic One-time charged support for DS5020

‏2014-03-25T06:50:54Z |

Does anyone has experience with opening one-time charged support ticket for Storage?
After migrating one DS5020 to a new location, one controller didn't start. It stucks in lockdown state. I reset loop counts, but after relaunching, it again reboots 5 time and stops.
I have suspicions that isn't an hardware error and controller cand be "reanimaned".
I tried to contact our local IBM support, but it's looks like i'll not have success here.
Storage are not under support.