Topic
  • 3 replies
  • Latest Post - ‏2013-10-17T21:45:47Z by ZEric
ZEric
ZEric
39 Posts

Pinned topic how to create a maximo escalation and send email

‏2013-10-17T18:35:17Z |

Dear experts,

I am very new on Maximo, but many years in develoment and analysis.

I need to create an escalation in maximo 7.11 (Windows 2003). The conditoin is that if there are records selected fom three tables based on some logic. I also need to send email by this escalation.

Could you please forward me instructions?  Is there step by step document?

Thank you very much.

 

Updated on 2013-10-17T18:36:02Z at 2013-10-17T18:36:02Z by ZEric
  • swkim90049
    swkim90049
    376 Posts

    Re: how to create a maximo escalation and send email

    ‏2013-10-17T18:45:53Z  

    I am using Maximo 7.5.0.5 but I believe the navigation is the same as 7.11

    Escalation requires Escalations (System Configuration).

    Email requires the Communications Template in (Administration).

    There are resources online to set up an escalation...

    Still, its probably easier for someone to show you how to set it up. It requires touching a lot of different areas of Maximo to make it work.

    http://www.youtube.com/watch?v=v1UjiUPgSWQ

    http://maximobase.blogspot.com/2012/10/how-to-send-e-mail-based-on-escalation.html

    http://maximotimes.com/maximo/understanding-escalation-points-and-setup-escalation-to-cancel-a-service-request/

  • ZEric
    ZEric
    39 Posts

    Re: how to create a maximo escalation and send email

    ‏2013-10-17T20:11:41Z  

    I am using Maximo 7.5.0.5 but I believe the navigation is the same as 7.11

    Escalation requires Escalations (System Configuration).

    Email requires the Communications Template in (Administration).

    There are resources online to set up an escalation...

    Still, its probably easier for someone to show you how to set it up. It requires touching a lot of different areas of Maximo to make it work.

    http://www.youtube.com/watch?v=v1UjiUPgSWQ

    http://maximobase.blogspot.com/2012/10/how-to-send-e-mail-based-on-escalation.html

    http://maximotimes.com/maximo/understanding-escalation-points-and-setup-escalation-to-cancel-a-service-request/

    Hi swkim90049,

    Thank you for your reply. I will read the documents.  My task is to send an email if some data appear (from 3 tables). the data is sent also.

    I first created a  "person group" - the email receivers, then I go to "communication template". I do not know what is the "Appliies to" and the "Accessible from" -- what obect are them where to create them, how to put value at "To" - not editable.

    And then, how to use this communication template in the escalation and make the email sent. Could you please teach me on these items?

    Thank you again.

    Updated on 2013-10-17T20:12:56Z at 2013-10-17T20:12:56Z by ZEric
  • ZEric
    ZEric
    39 Posts

    Re: how to create a maximo escalation and send email

    ‏2013-10-17T21:45:47Z  
    • ZEric
    • ‏2013-10-17T20:11:41Z

    Hi swkim90049,

    Thank you for your reply. I will read the documents.  My task is to send an email if some data appear (from 3 tables). the data is sent also.

    I first created a  "person group" - the email receivers, then I go to "communication template". I do not know what is the "Appliies to" and the "Accessible from" -- what obect are them where to create them, how to put value at "To" - not editable.

    And then, how to use this communication template in the escalation and make the email sent. Could you please teach me on these items?

    Thank you again.

    I figured out them. The escalation is created.  Thanks