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3 replies Latest Post - ‏2013-10-17T21:45:47Z by ZEric
ZEric
ZEric
23 Posts
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Pinned topic how to create a maximo escalation and send email

‏2013-10-17T18:35:17Z |

Dear experts,

I am very new on Maximo, but many years in develoment and analysis.

I need to create an escalation in maximo 7.11 (Windows 2003). The conditoin is that if there are records selected fom three tables based on some logic. I also need to send email by this escalation.

Could you please forward me instructions?  Is there step by step document?

Thank you very much.

 

Updated on 2013-10-17T18:36:02Z at 2013-10-17T18:36:02Z by ZEric
  • swkim90049
    swkim90049
    278 Posts
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    Re: how to create a maximo escalation and send email

    ‏2013-10-17T18:45:53Z  in response to ZEric

    I am using Maximo 7.5.0.5 but I believe the navigation is the same as 7.11

    Escalation requires Escalations (System Configuration).

    Email requires the Communications Template in (Administration).

    There are resources online to set up an escalation...

    Still, its probably easier for someone to show you how to set it up. It requires touching a lot of different areas of Maximo to make it work.

    http://www.youtube.com/watch?v=v1UjiUPgSWQ

    http://maximobase.blogspot.com/2012/10/how-to-send-e-mail-based-on-escalation.html

    http://maximotimes.com/maximo/understanding-escalation-points-and-setup-escalation-to-cancel-a-service-request/

    • ZEric
      ZEric
      23 Posts
      ACCEPTED ANSWER

      Re: how to create a maximo escalation and send email

      ‏2013-10-17T20:11:41Z  in response to swkim90049

      Hi swkim90049,

      Thank you for your reply. I will read the documents.  My task is to send an email if some data appear (from 3 tables). the data is sent also.

      I first created a  "person group" - the email receivers, then I go to "communication template". I do not know what is the "Appliies to" and the "Accessible from" -- what obect are them where to create them, how to put value at "To" - not editable.

      And then, how to use this communication template in the escalation and make the email sent. Could you please teach me on these items?

      Thank you again.

      Updated on 2013-10-17T20:12:56Z at 2013-10-17T20:12:56Z by ZEric
      • ZEric
        ZEric
        23 Posts
        ACCEPTED ANSWER

        Re: how to create a maximo escalation and send email

        ‏2013-10-17T21:45:47Z  in response to ZEric

        I figured out them. The escalation is created.  Thanks