Hi all experts,
Appreciate for some help.
I need to send email notification to user when the workorder with status for example 'WAPPR' is not routed for every 3 month from the status date.
For this, i have set up an escalation
condition: status = 'WAPPR'
Schedule: Every 24 hours
Elapsed time attribute: STATUSDATE
Elapsed time interval: 90
Interval Unit of Measure: days
Escalation Point Condition: Empty
How i'm supposed to put in the Escalation Point Condition to send notification every 3 month which will be checked everyday.
Thank you. Regards