Topic
  • 2 replies
  • Latest Post - ‏2013-06-10T13:33:17Z by FXPanaget
srikanthreddychada
srikanthreddychada
13 Posts

Pinned topic IBM RSA4WS Error when opening the software

‏2013-05-09T07:39:25Z |

 

We have installed IBM Rational Software Architect  for Websphere 8.5.1 in WINDOWS-7 in the customer place successfully. When we are opening the software IBM RSA4WS 8.5.1,we are getting the following errors. The error files are attached in the mail.      Please provide the support for the following errors

 

 

Thanks & Regards

Srikanth Chada

PreSales - Software Solutions

9032016267

Attachments

  • ivyho
    ivyho
    67 Posts

    Re: IBM RSA4WS Error when opening the software

    ‏2013-06-10T04:06:49Z  

    How did you launch the product? via shortcut?

    Did you have admin authority to this HP machine?

    Can you try to invoke the eclipse.exe directly and use "run As administrator" and see if this makes any differences?

  • FXPanaget
    FXPanaget
    22 Posts

    Re: IBM RSA4WS Error when opening the software

    ‏2013-06-10T13:33:17Z  

    Hi,

    I can see in your log the following stack trace:

    Caused by: java.lang.ClassNotFoundException: com.mercury.ftjadin.hooks.interfaces.WToolkitHookQTJA
        at org.eclipse.osgi.internal.loader.BundleLoader.findClassInternal(Unknown Source)
        at org.eclipse.osgi.internal.loader.BundleLoader.findClass(Unknown Source)
        at org.eclipse.osgi.internal.loader.BundleLoader.findClass(Unknown Source)
        at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.loadClass(Unknown Source)
        at java.lang.ClassLoader.loadClass(Unknown Source)

     

    It seems you may have one of more HP Mercury testing products installed on the machine. Try to see if there could not be some conflict with IBM JVM used for RSA. Have a look at the following document: http://www-01.ibm.com/support/docview.wss?uid=swg21327744 to see what could cause the conflict.

     

    I hope this will help.

    Francois