Topic
  • 4 replies
  • Latest Post - ‏2015-06-03T15:15:26Z by Hmajdi
FRE67000
FRE67000
1 Post

Pinned topic Express 10.2.1 - Unable to install Reporter & Xcelerator - SDK-ERR-0052

‏2013-12-03T13:08:30Z |

Hi,

I've installed Cognos Express 10.2.1 (Trial edition) on a VM under Windows 2008 R2 Enterprise and everething goes right untill i tried to install Reporter in Express Manager. The error is SDK-ERR-0052 --> 3 déc. 2013 11:40:10 : SDK-ERR-0052 Problème lors de l'ajout d'un enregistrement d'utilisateur à la base de données 

I have the same error when i tried to install Xcelerator .

In the log file we can find:

  <message>SDK-ERR-0052 Problem adding a user record to the database
SDK_ERR_DB_ADD_FAIL
 
Exception Class: com.ibm.cognos.express.sdk.core.ExpressSDKException
 
    Cause: com.ibm.db2.jcc.b.yn: IDS SQL Error: SQLCODE=-1279, SQLSTATE=22001, SQLERRMC=null, DRIVER=3.53.100

(ExpressDiagnostic.xml.0 file enclosed to this message)

I also tried to install Cognos Express on my laptop (Win 7 x64 + Office 2013 x64) but I have exactly the same error when i try to install Reporter or Xcelerator. 

Can you help me please ?

Attachments

  • LeandroCerceau
    LeandroCerceau
    1 Post

    Re: Express 10.2.1 - Unable to install Reporter & Xcelerator - SDK-ERR-0052

    ‏2014-03-06T14:05:34Z  

    Hi,

     

    I have the same problem with Reporter and Xcelerator. Did you identify the problem?

    My computer: (Win 7 x64 + Office 2010 x86). Cognos Express 10.2.1

  • olpons
    olpons
    1 Post

    Re: Express 10.2.1 - Unable to install Reporter & Xcelerator - SDK-ERR-0052

    ‏2014-07-05T09:03:27Z  

    Hi,

    Same error: Clean computer with Windows 2008 R2 x64 and Office 2010 x86 with all Microsoft patchs.

    Cognos 10.2, ID de compilation 10.2.5000.267, type de compilation trial. Manager and Advisor already installed.

    We expect an answer from IBM.

    Regards

    Olive

  • jefe_sistemas
    jefe_sistemas
    1 Post

    Re: Express 10.2.1 - Unable to install Reporter & Xcelerator - SDK-ERR-0052

    ‏2015-05-17T07:02:39Z  

    Hello: I have the same problem, when installing Xcelerator and Reporter.

    FIrst I look at C:\Program Files\IBM\Cognos Express\logs\express\express.log

    Xcelerator Client se está instalando

    Se ha producido un error durante la acción: Instalar Xcelerator

    SDK-ERR-0052 Problema al añadir un registro de usuario a la base de datos

    Then I found the cause in C:\Program Files\IBM\Cognos Express\logs\express\ExpressDiagnostic.xml.0

    <record>

      <date>2015-05-17T06:59:00</date>

      <millis>1431838740017</millis>

      <sequence>216</sequence>

      <level>SEVERE</level>

      <class>com.ibm.cognos.express.sdk.core.ExpressSDKException</class>

      <method>logException</method>

      <thread>144</thread>

      <message>SDK-ERR-0052 Problem adding a user record to the database

    SDK_ERR_DB_ADD_FAIL

    Exception Class: com.ibm.cognos.express.sdk.core.ExpressSDKException

        Cause: com.ibm.db2.jcc.b.yn: IDS SQL Error: SQLCODE=-1279, SQLSTATE=22001, SQLERRMC=null, DRIVER=3.53.100

     

    Could anyone please help me to give it a solution? Thanks

  • Hmajdi
    Hmajdi
    5 Posts

    Re: Express 10.2.1 - Unable to install Reporter & Xcelerator - SDK-ERR-0052

    ‏2015-06-03T15:15:26Z  

    Ensure that you have temporarily disabled your firewall and anivirus software to install express components and you are performing the install as system admin