Topic
  • 4 replies
  • Latest Post - ‏2013-12-18T18:46:19Z by GJRichards
GJRichards
GJRichards
3 Posts

Pinned topic RDz 8.5 Local Help Updater will not start

‏2013-12-06T20:10:29Z |

I have installed RDz 8.5.0 and requested local help during the installation process.  However, the local help did not install. 

I checked the Preferences/Help/Content settings and disabled the entry for 'Rational solution for Collaborative Lifecycle Management'.  Then restarted RDz, but I can't tell if it is doing anything.

On the Content page I do not have an entry for Local.  I would like to add an entry using the New button, but I don't know what to put into the URL field.

I downloaded the RDz850_UpdateSite_zip.zip file to install the help content myself.  But my Local Help Updater will not open.  The help instructions are as follow:

  1. With your product open, click Help > Local Help Updater. Click the Local Help Updater button if it appears and the Updater site opens.
  2. On the Local Help Updater page, click the Plus sign (+).
  3. On the Add Internal Site dialog box, click Local, and enter the location of the extracted site\site.xml file that you extracted in step 2. For example, if your extracted files are in c:\myHelp, then enter c:\myHelp\site\site.xml.
  4. Click OK in the Add Internal Site window.
  5. On the Local Help Updater page, expand this site in the Sites list.
  6. Select the help content features that you want to install from the list provided, and click Install. A progress bar tracks the progress of the installation.
  7. When the installation finishes, open the help in the product by clicking Help > Help Contents.

I cannot get to step 2 above.  When I select Help/Local Help Updater, I get a popup box:  "Unable to start the Local Help Updater"   Message is:  "A connection to the Local Help Updater cannot be established."

Can someone please tell me how to set up the Local Help Updater?  I have tried uninstalling and re-installing RDz, but that did not make any difference.  I don't want to delete my workspace and completely start over.  I have spent a lot of time moving over configuration files from my old machine which are in my workspace.   I have also tried starting RDz with a new workspace, and that didn't make any difference.

  • dcwilson
    dcwilson
    8 Posts

    Re: RDz 8.5 Local Help Updater will not start

    ‏2013-12-11T04:10:57Z  

    Hello,

    The missing 'Local' connection in the Window > Preferences > Help > Content page is most likely the problem.  Here is the URL that you can use to create the missing Local connection.

    http://127.0.0.1:63650/help

     

    Once you have created that connection and enabled it (and disabled the other connections), go ahead and restart the product.  When the workbench comes back up, it should automatically start to download the help locally if you have access to the outside web.  If not, you will be prompted that the help could not be installed and it will ask if you would like to start the Local Help Updater to manually install the help.  Clicking OK should start the LHU, or it can also be selected from the Help menu at any time after the product is restarted).

     

    Hopefully this helps, if not, just post back

    ~Dana

  • GJRichards
    GJRichards
    3 Posts

    Re: RDz 8.5 Local Help Updater will not start

    ‏2013-12-11T15:51:07Z  
    • dcwilson
    • ‏2013-12-11T04:10:57Z

    Hello,

    The missing 'Local' connection in the Window > Preferences > Help > Content page is most likely the problem.  Here is the URL that you can use to create the missing Local connection.

    http://127.0.0.1:63650/help

     

    Once you have created that connection and enabled it (and disabled the other connections), go ahead and restart the product.  When the workbench comes back up, it should automatically start to download the help locally if you have access to the outside web.  If not, you will be prompted that the help could not be installed and it will ask if you would like to start the Local Help Updater to manually install the help.  Clicking OK should start the LHU, or it can also be selected from the Help menu at any time after the product is restarted).

     

    Hopefully this helps, if not, just post back

    ~Dana

    I thought this was going to work. I created a new entry under Help/Content with the url provided.  When I restarted RDz, it started running a background task to update the Help content.  I ignored it for a while to let it run and then when I checked again, there was a prompt saying "Help content has not been installed.  Help is not included when this software is installed, what would you like to do?" .  I clicked the link on the prompt and it brought me to a Local Help Updater website:  http://127.0.0.1:63650/help/updater/updatewar.jsp?clearCacheURL=http://127.0.0.1:49382/help/harvester/clearHelpCache

    The top of the page says:  "Use this interface to manage documentation stored on this Help Server. You can install, uninstall, and update content from here."

    It ran for a while to build a Site list, but when it stopped, there was nothing available in the site list.  The Install and Remove buttons are grayed out.  The filter is set to 'All Sites'.

    When I go back to RDz and select Help/Help Contents, I still get a Topic Not Found page like I did before.

    I closed and restarted RDz and I got this prompt again.  But when I go to the Local Help Updater website (as above) I still don't get any sites in the list.

     

  • dcwilson
    dcwilson
    8 Posts

    Re: RDz 8.5 Local Help Updater will not start

    ‏2013-12-17T18:48:17Z  

    I thought this was going to work. I created a new entry under Help/Content with the url provided.  When I restarted RDz, it started running a background task to update the Help content.  I ignored it for a while to let it run and then when I checked again, there was a prompt saying "Help content has not been installed.  Help is not included when this software is installed, what would you like to do?" .  I clicked the link on the prompt and it brought me to a Local Help Updater website:  http://127.0.0.1:63650/help/updater/updatewar.jsp?clearCacheURL=http://127.0.0.1:49382/help/harvester/clearHelpCache

    The top of the page says:  "Use this interface to manage documentation stored on this Help Server. You can install, uninstall, and update content from here."

    It ran for a while to build a Site list, but when it stopped, there was nothing available in the site list.  The Install and Remove buttons are grayed out.  The filter is set to 'All Sites'.

    When I go back to RDz and select Help/Help Contents, I still get a Topic Not Found page like I did before.

    I closed and restarted RDz and I got this prompt again.  But when I go to the Local Help Updater website (as above) I still don't get any sites in the list.

     

    This issue might be browser related.  While RDz is running, try copying the URL that shows up in the address bar when you start the Local Help Updater into a different browser and see if it loads the site lists properly.

  • GJRichards
    GJRichards
    3 Posts

    Re: RDz 8.5 Local Help Updater will not start

    ‏2013-12-18T18:46:19Z  
    • dcwilson
    • ‏2013-12-17T18:48:17Z

    This issue might be browser related.  While RDz is running, try copying the URL that shows up in the address bar when you start the Local Help Updater into a different browser and see if it loads the site lists properly.

    I disabled the Local help updater under Window/Preferences/Help/Content and enabled the entry for Rational Solution for Collaborative Lifecycle Management.  Then I restarted RDz and it went to the Local Help Updater webpage.  It went to this page:  http://127.0.0.1:50698/help/updater/updatewar.jsp?clearCacheURL=http://127.0.0.1:51552/help/harvester/clearHelpCache  this time and the page loaded successfully.  I was able to do the install for the RDz 8.5 help and it looks like everything is there now. 

    I went back to my Windows/Preferences/Help/Content page and it now shows that both the Rational and Local entries are enabled.  The Local entry has the URL:  http://127.0.0.1:50698/help

    Thanks for your help.