Pinned topic Welcome to the Alert Notification Development Community Forum
tony_spina 0600001GQD1 Post
Re: Welcome to the Alert Notification Development Community Forum2016-05-31T16:16:22ZThis is the accepted answer. This is the accepted answer.
IBM Alert Notification Number Changes!
We are switching the numbers used to send the SMS message from the IBM Alert Notification service. Please note the new numbers, given below, come into operation, effective immediately. They are:
Production (APM/Marketplace customers): 1-844-303-8561 (was: 1-919-670-4823)
Bluemix Dallas Production: 1-844-308-4642 (was: 1-919-917-9559)
Bluemix London Production: 44-11-5707-0362 (was: 1-919-752-4685)
Bluemix Sydney Production: 60-11-1722-5880 (was: 1-919-679-9029)
The rest of IBM Alert Notification service functionality will remains unchanged. We welcome any feedback on the change. Please post your questions to our dedicated Alert Notification forum, here.
IleneSeelemann 110000GA8X1 Post
Re: Welcome to the Alert Notification Development Community Forum2016-06-17T21:07:21ZThis is the accepted answer. This is the accepted answer.
- tony_spina 0600001GQD
Hey - I'm using Bluemix London Production and I'm located in Canada. Email alerts are coming through fine, but I don't seem to be getting SMS. Wondering if London will send to Canadian numbers? Thanks, Ilene.
MattMarkie 060000VQBD3 Posts
SaaS Support FAQs2017-04-18T11:56:19ZThis is the accepted answer. This is the accepted answer.
Q What maintenance and support does the subscription cover?
A The subscription covers support coverage 24 hours per day x 7 days per week x 365 days per year, data backups and restores, monitoring and patching.
Q What if IBM Marketplace is unavailable? How will the customer's service be provided?
A The customer's service is hosted on the SoftLayer platform, not IBM Marketplace. This means the customer could get to an existing trial or their paid subscription, even if IBM Marketplace is unavailable.
Q For the services that include agent code, where would a client get the agent code and or updates?
A As a part of the registration process, try and buy customers will be presented with the download options.
Q How does a client receive support for their trial?
A We have created the IBM Alert Notification Forum for the trial & subscribed users to both ask questions about the use and share their experiences with the technology; these forums are monitored by the support and development teams to assure timely answers to client questions. We also offer the Knowledge Center for service documentation. For Trials users, we an email address, email@example.com that is monitored M-F 8am - 5pm et. for best effort response and resolution to your questions.
Q The client requested a Trial, but did not finish their test. Can they have additional time for the trial?
A The trial is available for 30 days. After that period the trial is suspended and kept for an additional 60 days. During this period, the client can still convert their trial to a purchased subscription, restoring all the definitions they created for the trial.
Q What if the client likes the trial and decides to buy? What will they need to do?
A IBM Marketplace, the client should click on Purchase for the desired offering. Sign in with their IBM ID (there is no need to register again); select what offering they want to purchase, quantity, subscription plan, payment option, read and accept the terms and conditions, enter billing information and confirm purchase. The client will receive a confirmation email and then further instructions on how to access service.
Q How does a client receive support for their purchased offerings?
A When the client receives the email to establish their service, IBM will include in the Welcome Kit an overview of the Support options available, which include access to our IBM Support Portal. The Support Portal allows clients to create and review their service requests, and chat with support. IBM encourages the use of these technologies to engage support and know we reserve the telephone access for truly system down situations. The use of these technologies allows us to engage the most appropriate resource to resolve the client's question/concerns in a timely fashion.
Q How does a subscribed client escalate a Support Request?
A If a subscribed client wishes to pursue a particular concern regarding an open support case and request additional assistance or contact the SaaS Support team ask to speak the Customer Support Representative's manager - escalations to an IBM Support Manager will receive prompt attention.
Q What are the times when the services may be unavailable due to maintenance or upgrades?A Our standard maintenance times are planned approximately every 2 weeks in a window from 10:00 PM Saturday through 4:00 AM Sunday, Eastern US Time. The dates for the remainder of 2018 as J April 21, May 5, May 19, June 9, June 23, July 14, July 28, August 11, August 25, September 8, September 22, October 6, October 20, November 3, November 18, December 1 and December 15. The freeze dates for year end 2018 are tentatively December 17- January 1, 2019. Each offering may choose to use all, some, or none of the planned maintenance windows, and the offerings will publish outages on their forum. Please subscribe (under Following Actions) on the forum for your service to learn more about any specific maintenance windows. For clients that choose to 'opt in' for notifications, we attempt to provide proactive email notification to customers 7-10 days prior to the scheduled maintenance window.
To receive proactive notifications, users must send an email to firstname.lastname@example.org and request must include your account name, service name, contact name, contact email address for notifications and 'I consent to Support using this information for service notifications'Updated on 2018-05-18T16:08:03Z at 2018-05-18T16:08:03Z by MattMarkie
koberlein_dw 310000RG5G1 Post
Re: Welcome to the Alert Notification Development Community Forum2017-08-24T16:48:09ZThis is the accepted answer. This is the accepted answer.
We're investigating using the Alert Notification Service to send email notifications to our customers as opposed to internal team users. We've tested the available users and messages APIs, but it is required that the user verify their email address before they can receive emails.
This part is ok, but when the user clicks the link in the email to verify, there's another link for them to login with IBM ID. After logging in with IBM ID, they are redirected to the Agile Operations Management dashboard.
Is there a way to disable this login link and Operations dashboard access after email verification?