Topic
  • 7 replies
  • Latest Post - ‏2013-09-25T00:29:40Z by Bzoo
Bzoo
Bzoo
71 Posts

Pinned topic CQ Designer disappears as it opens

‏2013-09-16T21:51:16Z |

All:

When I try to open up CQ Designer,

CQDesigner (7.1.2.08) opens up and closes immediately.

How to fix it, please.

Any help is appreciated

 

Thanks

Bzoo

  • DonaldN
    DonaldN
    287 Posts

    Re: CQ Designer disappears as it opens

    ‏2013-09-17T00:43:50Z  

    I take that you only saw the splash screen but not the workbench of ClearQuest Designer? In this case, it could be something related to Eclipse since ClearQuest Designer is based on Eclipse.

    If you are familiar with Eclipse, you can look into this file and see if you can find anything abnormal and deal with it accordingly.

    %userprofile%\.Rational\ClearQuest\designer_workspace\.metadata\.log

    If you just want a quick fix, you can remove the below two folders and try launching ClearQuest Designer again - the folders will be created again, so don't worry.

    %userprofile%\.Rational\ClearQuest\designer_workspace

    %userprofile%\.Rational\ClearQuest\designer_configuration_71

  • RAQ3_Manoj_Goyal
    RAQ3_Manoj_Goyal
    2 Posts

    Re: CQ Designer disappears as it opens

    ‏2013-09-17T04:26:18Z  

    Hello,

    What about the old CQ designer? Are you able to open it?

    Can you open it-

    Start->Run->cqdesign

    Try opening the old designer and let us know your observations.

  • Bzoo
    Bzoo
    71 Posts

    Re: CQ Designer disappears as it opens

    ‏2013-09-19T13:51:28Z  

    Hello,

    What about the old CQ designer? Are you able to open it?

    Can you open it-

    Start->Run->cqdesign

    Try opening the old designer and let us know your observations.

    Hi Masonj:

    Yes, it works. The old designer works. 

    Good enough for now. Please let me know why the new designer (7.1.2.08) just splahes and not stay.

    I am not using eclipse version here.

     

    Thanks a lot for your help.

    Bzoo

  • Bzoo
    Bzoo
    71 Posts

    Re: CQ Designer disappears as it opens

    ‏2013-09-19T13:53:22Z  
    • DonaldN
    • ‏2013-09-17T00:43:50Z

    I take that you only saw the splash screen but not the workbench of ClearQuest Designer? In this case, it could be something related to Eclipse since ClearQuest Designer is based on Eclipse.

    If you are familiar with Eclipse, you can look into this file and see if you can find anything abnormal and deal with it accordingly.

    %userprofile%\.Rational\ClearQuest\designer_workspace\.metadata\.log

    If you just want a quick fix, you can remove the below two folders and try launching ClearQuest Designer again - the folders will be created again, so don't worry.

    %userprofile%\.Rational\ClearQuest\designer_workspace

    %userprofile%\.Rational\ClearQuest\designer_configuration_71

    Hi Donald:

    Thanks for getting back on this. I am not using Eclipse version.

    Indeed , the old designer works when I run  "cqdesigner.exe"

    Thanks

    Bzoo

  • Bzoo
    Bzoo
    71 Posts

    Re: CQ Designer disappears as it opens

    ‏2013-09-19T14:26:41Z  
    • Bzoo
    • ‏2013-09-19T13:53:22Z

    Hi Donald:

    Thanks for getting back on this. I am not using Eclipse version.

    Indeed , the old designer works when I run  "cqdesigner.exe"

    Thanks

    Bzoo

    Hi Donald:

     

    Yes. I was able to locate  the directory.

    C:\Documents and Settings\<USER>\.Rational\ClearQuest\designer_workspace

    and renamed it and restarted. It works. There is an IBM Tech note 

    http://www-01.ibm.com/support/docview.wss?uid=swg21411987  

    that describes this process. You  can close this problem now.

    Thanks a lot  for your help

    Bzoo

     

  • CQAdmin
    CQAdmin
    103 Posts

    Re: CQ Designer disappears as it opens

    ‏2013-09-20T03:33:18Z  
    • Bzoo
    • ‏2013-09-19T13:51:28Z

    Hi Masonj:

    Yes, it works. The old designer works. 

    Good enough for now. Please let me know why the new designer (7.1.2.08) just splahes and not stay.

    I am not using eclipse version here.

     

    Thanks a lot for your help.

    Bzoo

    Hello Bzoo,

    Please check if you have RAM as recommended on the machine? Any other applications installed on the same machine?

    Please check..

  • Bzoo
    Bzoo
    71 Posts

    Re: CQ Designer disappears as it opens

    ‏2013-09-25T00:29:40Z  
    • CQAdmin
    • ‏2013-09-20T03:33:18Z

    Hello Bzoo,

    Please check if you have RAM as recommended on the machine? Any other applications installed on the same machine?

    Please check..

    Hi:

    Thanks for your response. I was able to fix it with a tip

    from DonaldN. Please look at the one of above  posts in this thread.

    Thanks again

    Bzoo.