We understand that sometimes with new TRIRIGA platform and application version releases, a new version of Crystal Server will be required (tested by IBM and supported) in order for our existing Crystal Reports to function. Deviation from the tested and supported version of Crystal Server identified in the compatibility matrix is considered to be a significant risk.
From what we have been told, the version of TRIRIGA is tightly coupled with the supported version of Crystal Server.We are looking for a better understanding of how clients who may be using a shared Crystal Server across their enterprise handles upgrades to the TRIRIGA platform.
Because our business has recommended the use of their enterprise Crystal Server with our existing TRIRIGA application, we would like to understand the issues and risks of going with using a shared server where the upgrade schedule (annually) differs from our TRIRIGA upgrade schedules (2 years for platform, 5 years for combined application/platform).
Are there other clients of IBM who use a shared enterprise Crystal Server? When they want to upgrade TRIRIGA, do they always have the appropriate supported Crystal Server version paired with TRIRIGA? If not, what are other accepted (if risky) solutions?
Potentially, if we went with the enterprise Crystal Server, itwould likely often be further ahead than the version recommended by our platform.