Topic
  • 5 replies
  • Latest Post - ‏2014-08-26T22:35:39Z by RJW
RJW
RJW
4 Posts

Pinned topic V7000 firmware update difficulties

‏2014-08-21T20:39:36Z |

Hello everyone,

We acquired from a company that went out of business a V7000 SAN.  After making sure everything was in working order I performed an upgrade of the firmware to the latest version.  The upgrade went ok at first, I received the messages that the firmware was updated successfully on both nodes.  I then turned off the device and prepared to move it to another server rack.  I wanted to do a check on a few other things and started the device backup only to have it not power up. 

I ended up having to plug the device into three different UPSs to get the device powered back on. One of the PSUs is in a constant state of battery charge, the other is showing a status of the battery being good and bad.  However the device did come back up and I tried to access the device but the GUI would not come up.  I accessed the service port and saw an error with the batteries.  I thought that this was ok and brought the devices back to active state.

However when they came back, I am now getting a solid power light and solid red error light.  I see that in the manual that it means that a hardware failure is preventing the bios from making the code active.  I called a number of technicians around my area and they are about as perplexed as I am.  I would also like to note that I am unable to now access the service port or USB slots.

Thank you for your time and assistance.

 

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  • Stor778
    Stor778
    9 Posts

    Re: V7000 firmware update difficulties

    ‏2014-08-21T23:48:10Z  

    What does the log file shows you ?

  • RJW
    RJW
    4 Posts

    Re: V7000 firmware update difficulties

    ‏2014-08-22T12:24:18Z  
    • Stor778
    • ‏2014-08-21T23:48:10Z

    What does the log file shows you ?

    Is there a way for me to be able to pull these files without having access to either the service connection or USB?

  • Stor778
    Stor778
    9 Posts

    Re: V7000 firmware update difficulties

    ‏2014-08-22T13:55:57Z  
    • RJW
    • ‏2014-08-22T12:24:18Z

    Is there a way for me to be able to pull these files without having access to either the service connection or USB?

    How about http://<cluster_ip>/service ?

    Updated on 2014-08-22T13:56:04Z at 2014-08-22T13:56:04Z by Stor778
  • RJW
    RJW
    4 Posts

    Re: V7000 firmware update difficulties

    ‏2014-08-22T15:36:00Z  
    • Stor778
    • ‏2014-08-22T13:55:57Z

    How about http://<cluster_ip>/service ?

    That is just it, I cannot access the service at all, there is no traffic coming from the device.  It would be using the default 192.168.70.121\122 and I am unable to hit either of those.  Tried doing an IP scan while firing up wireshark and nothing came back as alive on that address in the 255.255.255.0 subnet.

  • RJW
    RJW
    4 Posts

    Re: V7000 firmware update difficulties

    ‏2014-08-26T22:35:39Z  

    Anyone have any suggestions?  I did manage to get an Ethernet port working, I  am seeing what appears to be network traffic because the traffic indicator light is going off.  However I am unable to connect to it or get the USB working.  Is there a way to console in and see what is actually occurring?  Or does anyone know if I can take a regular cat 5 straight through cable and connect it directly to a PC and maybe get to the service port?

    Sort of at a loss and any tips would be greatly appreciated.