I'm glad to be back this week featuring a new interview with Kelley Anders
, a Senior Software Engineer focused on IBM eSupport Client Strategy. Tell me about yourself and what you're currently working on...
I've been with IBM for 15 years performing a variety of roles from consultant to client support representative to manager and most recently, becoming a certified Project Management Professional (r). I'm currently working on promoting IBM Electronic Support Tools via the social media avenues of our developerWorks Blog
, Twitter account, Facebook account and YouTubeChannelWhat's your favorite aspect of your work?
It's the constant opportunity to learn. One of the most exciting things about taking on a new project is the learning process and related material. For me, it's a great opportunity to draw on the experience of others. For the folks with whom I'm interacting, they get to revisit what it was like when they were first learning or perhaps view things in a different way when I ask questions - and I ask a lot of questions ;-)When you were a kid, what did you want to be when you grew up, and how do you end up picking a career in technology?
I actually still don't know what I want to be when I grow up - maybe a musician or yoga instructor? However, I actually got into technology via cartography and geographic information systems. In college, I was scribing maps and began creating computerized maps. Then figured if I could write programs that made maps, what else could I program?Tell me about the IBM Electronic Support Community group and blog... What's your vision for it?
Ideally, I'd like to use it as a multi-dimensional communication vehicle. Not only to use it to communicate outward on all the Electronic Support Tools and options, but also to receive input. What problems are are clients, external and internal, facing that Electronic Support Tools could help solve? Additionally, get the community sharing best practices and ideas as well. Tell me about IBM Fix Central- what makes it unique?
Fix Central is just one of the tools in the IBM Electronic Support Portfolio of options available to our clients. It's the front end to IBM's Electronic Fix Distribution Infrastructure. It performs a specific role in the Electronic Support family of tools and options - delivering maintenance for software , firmware, etc... in one place.How do you use developerWorks?
Currently I'm using it to communicate outward with the Electronic Support blog posts. In the past, I've used developerWorks for everything from research to downloading software.
What new topics or areas are you learning about right now?
The underpinnings of Social media infrastructure are quite interesting to me. I'm learning about the algorithms used to count direct clicks and why you want one algorithm over another. For example, I want to count person clicks as opposed to an automated machine / bot click. Which algorithm do I use to distinguish between the two, and then, how do I best present and use that data to make future decisions on what content to deliver to my on-line communities?The most underrated technology is:
IBM mainframes. In this age of mobile computing where smaller and portable is considered leading edge, I think folks sometimes forget about Big Iron and how it has continuously transformed to meet an ever-changing marketplace. What are you doing to make the planet smarter?
As I stated in the July 1st post in the IBM Electronic Support Community blog
, "We want to build a "Smarter Planet" by enabling our clients to help themselves." - Thanks Kelley!