Blog Authors: Valerie Skinner 060000VKGS is part of the IBM developerWorks team, getting to know the real developers who make up the My developerWorks community and exploring the world of social networking. I'm enjoying learning what makes developers tick! I'm very interested in exploring online communities and social media and understanding real world application - how they can help people solve problems and work together.
Interview with Kelly Smith, Notes from Rational Support blogger
vskinner 060000VKGS Tags:  my_developerworks social_media mydw rational social_networking interview 4 Comments 5,372 Views
This week, get to know Kelly Smith, a blogger on My developerWorks. With over 20 years of experience with the software development lifecycle, plus a wide variety of social networking activity, Kelly has a unique perspective to share. Learn more about Kelly in the interview below, plus:
Kelly's profile on My developerWorks
Kelly's blog on My developerWorks: Notes from Rational Support
Kelly on Twitter
What project are you most proud of ?
IBM's Hack Day, without a doubt! IBM's Hack Day was started in June 2006, inspired by a blog post I wrote on Blog Central about Yahoo's Hack Day program. Completely grass-roots and unfunded, the rocking bloggers on BlogCentral took the idea and ran with it, taking it global with participation from IBMers all over the world. Hack Day 7 is scheduled for this October, and we are always looking for folks to help run the event or to participate! (HackDay is a one-day competition challenging you to come up with the most interesting "Hack". "Hack", in this case refers to ability to come up with a solution to a problem or an interesting idea you've been thinking about. If you're an IBMer and want to participate, contact Kelly.)
What are you currently working on?
Currently, I and my team are working on several initiatives to help our clients help themselves be successful using our products. Rational Client Support is continuing its adoption of Knowledge-Centered Support best practices, and is exploring new venues like Twitter (@RationalSupport) and blogs (Notes from Rational Support) to connect with our clients proactively, and share knowledge.
Are you a gadget person? What type of gadgets do you use?
I am a sucker for anything with LEDs ... color-changing LEDs, preferably. :-) I'm also fascinated with the home automation work Andy Stanford-Clark and others are doing. I'm an Apple fan-girl, and I totally puffy heart my macbook, and my iPhone.
How do you use developerWorks?
I use developerWorks to connect and share with colleagues and clients ... the power of collaboration, community and knowledge-sharing.
Tell me about your experience blogging so far...
I've been blogging for several years now. I have a personal blog over at http://kellypuffs.wordpress.com/. I love blogging and connecting with others. I have to say, though, that since the advent of Twitter, I'm having trouble writing anything longer than 140 characters at a shot!
The coolest thing about social networking is...
I love how social software has enabled me to widen my personal and professional networks. I have met so many wonderful people both inside and outside of IBM and all over the world through social networking. I can be plugged in to all the latest news and trends in areas I'm interested in. I'm a life-long learner, and I love learning from all the wicked smart folks out there. For me, it's all about the people.
The biggest problem with social networking is...
I'm frustrated with the transformation of “social networking” to “social media” to “social media marketing”. The value of social networking goes SO far beyond selling folks products or services. Also, I'm tired of reading about social media and from social media experts on twitter and blogs. It's all too meta. Let's go back to genuine conversations and high-value content.
What are some of your favorite websites/feeds/twitter accounts to follow?
@badbanana - Tim Siedell of Fusebox Studios. Very funny.
@freshmarketNH– food and kitchen tips
Dinosaurs & Robots
Email or text messaging?
I HATE email! I'm longing to attempt the Luis Suarez patent-pending No-Email system, but haven't convinced my boss yet.