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IBM Watson Commerce Offerings Transition to the New IBM Support Community
IBM continues to seek new and better ways to improve our communications and support that we offer. With that in mind, we are implementing a new Support Community for a select number of IBM products, including the Watson Commerce suite of offerings.
Our new portal leverages IBM Watson, providing you with enhanced transparency into your case resolution workflow and improved self-service options. You can watch a short video to learn more: https://ibm.co/2gKKwlK
Note: An IBM ID is required for a personalized experience in the new Support Community, such as case submission and review. If you do not already have an IBM ID, click HERE to sign up.
We also improve efficiency within the new Support Community by eliminating e-mails as part of the case. All written communication is documented within your case and using your registered IBM ID, you will be notified by e-mail of any updates. Telephone service will remain available in locations already providing that option.
We transitioned to the new Support Community from April 21st to 23rd, 2018.
Since Monday, April 23rd, 2018:
As you may have other IBM products, we understand this change may require you to temporarily access different support portals for different products. To provide you with a simple and consistent support community experience, we will transition the remaining IBM products and services in the months ahead. For a preview of the new IBM Support Community, you can view videos on finding solutions and opening and managing cases within the community.
If you experience a problem with the Community portal (such as a login issue, etc...), we are here to help. Share the details of your experience with our Support Community by choosing the available links on our Community page for asking questions or reporting issues, and an IBM representative will get back to you as quickly as possible.
If you have any questions regarding our transition to the new Community, please feel free to contact your IBM Support team or provide feedback from the page you are on in the Community.