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Missing Product Recommendation Action?
As more users are implementing the Product Recommendation Widget, the most common issue encountered is not seeing the action icon available to use in a dialog activity. If you are creating a dialog activity, you should see the IBM Product Recommendation available under actions. The good news is that this is an easy fix.
This issue is directly related to missing configuration in the biconfig.xml file. The biconfig.xml is used for integration with external analytics. If this is not configured correctly, then the option will never show up in CMC Marketing tool. You can find the biconfig.xml in the following location:
The following is a snippet of how the configuration should look:
You must specify the storeId that you will be working with. Notice that you can set more than one store. For example, if you want to be able to do this in an esite store and the assetstore level, then you will need to add both storeIds to the biConfig.xml. Use the following information to configure biConfig.xml.