I was a little out of it in the last post. These kinds of things are very draining. My wife is doing fine but recovery has made us all sleepy.
Today I came across an older video depicting a medieval helpdesk providing support during the "book changeover". It still makes me laugh.
I have certainly worked a good deal of the other side of providing support and it can be extremely challenging to help someone who apparently has not paid any attention to instructions that they have already received and who is creating a great deal of urgency and emotion for someone who just walked into the situation. Cheers to everyone who tries to make it all better.