z/VSE service: New service tool to open PMRs (cases)
Ingolf24 120000DRN3 Visits (1132)
Today I want to inform about upcoming changes for IBM service for IBM Z.
IBM introduced a new Support site to replace the IBM Service Request Tool and Retain. IBM Z software products will migrate to the new Support site this summer. IBM Z hardware products will migrate later.
The new Support site provides you with:
You can take a look at the new Support site today - here.
You won't be able to open a case (today called PMR) until the migration of the IBM Z software products is complete.
We recommend that you attend one of our upcoming demo and Q/A webinars, which will cover the new Support site here.
A replay of the webinar will be made available here.
I will keep you posted, if there is more information.